Employee Success Coach

About the Role

At Lifetime Assistance, our mission is to foster independence, dignity, and respect for individuals with intellectual and developmental disabilities. Working with us goes beyond just a job—it’s a chance to transform lives, including your own. The Employee Success Coach plays a vital role in welcoming and supporting new employees through their first six months, ensuring their success and integration into our mission-driven team.

Responsibilities

• Welcome and support new employees through their first six months of employment, providing coaching and guidance for success.
• Deliver and coordinate onboarding and training programs, including New Employee Orientation and ongoing development.
• Support employee transitions from orientation to work sites through direct coaching and ongoing check-ins.
• Develop and update training materials, including presentations, assessments, and learning tools.
• Maintain accurate training and onboarding documentation in compliance with agency and regulatory requirements.
• Collaborate with HR, managers, and internal teams to ensure alignment and effective training delivery.
• Assist with audit preparation and participation in certification reviews related to staff training.
• Promote continuous learning by sharing professional development opportunities and best practices.

Qualifications

• Bachelor’s degree in Human Resources, Education, Organizational Development, or related field required; Master’s preferred.
• 5–7 years of experience in learning and development, workforce development, or career pathways.
• Experience with training delivery, curriculum development, and employee coaching.
• Strong communication, facilitation, and organizational skills.
• Ability to manage multiple priorities and collaborate across teams.
• Experience in human services, nonprofit, healthcare, or education environments preferred.

Benefits

• No-Premium Health Insurance: Access comprehensive healthcare without added cost.
• Education Support: Tuition assistance, scholarships — 50% off tuition for two courses per semester plus up to $3,000 scholarship per semester — plus micro-credential stipends up to $750 and SUNY partnerships.
• Paid Training & Coaching: Receive hands-on onboarding with a Success Coach, immersive learning, e-learning, and ongoing paid training.
• Career Growth: Clear pathways to advancement, leadership training, and coaching support.
• Work-Life Harmony: Generous paid time off and supportive scheduling.

Pay

Starting Wage: $26.92-$27.88

Location

Rochester, NY, 14626

Our Mission & Culture

Mission-Driven Work: Empowering individuals to live with independence and purpose—here, your work truly matters.

Inclusive & Supportive: A workplace built on respect, dignity, and a shared vision of inclusion.

Community Impact: Join efforts that reflect Lifetime Assistance’s dedication to community partnerships and enhanced quality of life for all.

“I am part of something bigger… Being a Lifetime Assistance employee means everything to me.” — Kimberly C, Family Coordinator of Community Services, celebrating her 30th year with us