Employee Help and Advisory Product Manager

About the role

As a Product Manager in Global Employee Help and Advisory Product, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. We are looking for a talented and driven leader to join our team, focused on designing and delivering digital led employee experiences through the ServiceNow platform.

Responsibilities

• Develop a product strategy and product vision that delivers value to customers
• Manage discovery efforts to uncover solutions and integrate them into the product roadmap
• Translate business goals and employee needs into features and enhancements, partnering closely with technology
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap
• Drive complex technical changes end-to-end, from initial design through development, testing, and production release
• Utilize in-depth knowledge of ServiceNow platform and utilize architects to optimize Employee Help solutions, staying knowledgeable on new features and best practices

Requirements

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, design and execution
• Cross-functional partnership and collaboration skills - Comfort building and maintaining strong relationships with a broad set of product and functional partners
• Strong attention-to-detail, independent, self-motivated with ability to manage multiple priorities in fast-paced environment

Qualifications

• Knowledge of ServiceNow product - HRSD Case Management, Life Cycle Events, Now Assist, AI Agents, Employee journey management a plus
• Strong familiarity with complex HR processes and servicing models a plus

Skills

• Knowledge of ServiceNow product - HRSD Case Management, Life Cycle Events, Now Assist, AI Agents, Employee journey management a plus
• Strong familiarity with complex HR processes and servicing models a plus

Benefits

ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Pay

Additional details about total compensation and benefits will be provided during the hiring process.

Schedule

Additional details about total compensation and benefits will be provided during the hiring process.