Employee Health Medical Office Assistant

About the role

The Employee Health Medical Assistant at United Health Services (UHS) helps create a safe, efficient, and welcoming employee health experience by supporting both clinical and administrative services. This role partners with nursing staff to assist with new hire evaluations, patient care activities, laboratory testing, scheduling, documentation, and employee health programs. By providing responsive service, maintaining accurate health records, and supporting regulatory compliance, the Employee Health Medical Assistant contributes to a smooth onboarding process, quality employee health outcomes, and the day-to-day success of Employee Health operations.

Primary Department: UHS Employee Health Office. Primary Work Shift: Day. Regular Scheduled Weekly Hours: 40.

Pay

Compensation Range: $17.98 - $25.17 per hour, depending on experience.

Responsibilities

• Perform clinical and administrative tasks within the Medical Assistant scope of practice to support safe, high‑quality employee health services and a positive onboarding experience for new hires.
• Assist nursing staff with new hire evaluations, patient care activities, and clinical workflows to ensure efficient and compliant operations.
• Conduct CLIA waived laboratory testing, quality controls, and proficiency validations to maintain regulatory compliance and accurate results.
• Utilize electronic medical record systems including SYSTOC, Pure OHS, and NYSIIS to document, track, and manage employee health information.
• Greet candidates and employees and deliver responsive service through in-person, phone, and electronic communication to support a seamless experience.
• Complete registration, scheduling, and intake processes in alignment with organizational policies and patient flow expectations.
• Monitor supply levels and maintain a clean, organized environment to support safe, efficient, and uninterrupted clinical operations.
• Contribute to employee health outcomes and onboarding efficiency through accurate execution of clinical and administrative responsibilities.
• Apply clinical knowledge and sound judgment to support patient care activities and escalate issues in accordance with defined protocols.
• Support compliance with Joint Commission, NYS DOH, Infection Control, and organizational standards through daily work practices.
• Maintain awareness of patient wait times and collaborate with team members to improve communication and throughput.
• Participate in performance improvement initiatives by reviewing data and supporting action plans that enhance quality and service delivery.
• Expand functional capabilities by cross-training in essential services including fit testing, vision testing, phlebotomy, and drug screening collections.
• Work under general supervision while maintaining accountability for accuracy, quality, and timeliness of assigned tasks.
• Obtain Basic Life Support (BLS) certification within 3 months of hire and meet all required clinical competencies to ensure readiness for patient care responsibilities.
• Adhere to HIPAA guidelines and protect patient confidentiality when handling medical information and communications.
• Follow CLIA standards and organizational policies to ensure laboratory testing accuracy and regulatory compliance.
• Complete required education, training, and competency validations within established timelines.
• Maintain infection control practices including appropriate use of PPE in accordance with CDC and organizational guidelines.
• Safeguard sensitive data by following established security policies and procedures, using systems responsibly, and promptly reporting potential security incidents, risks, or policy violations.
• Support cybersecurity and data protection requirements throughout the supplier lifecycle by coordinating vendor risk assessments, monitoring third-party compliance, and promptly reporting identified supply chain or cybersecurity risks.
• Demonstrate UHS Values of Compassion, Trust, Respect, Teamwork, and Innovation in all daily work and interactions.
• Execute responsibilities in accordance with organizational policies, procedures, and applicable regulations.
• Perform additional responsibilities as required to meet department and organizational needs.

Requirements

• High School Diploma or equivalent.
• Basic Life Support (BLS) certification (may be obtained within 3 months of hire).
• Up to 1 year of direct experience performing the exact or very similar duties required by the job within the same role or function.
• Up to 1 year of healthcare experience working in the healthcare industry in any job function.
• Up to 1 year of customer/patient-facing experience directly interacting and communicating with the public.
• Up to 1 year of technical/systems experience using specialized tools, software, or equipment required for the role.

Preferred Qualifications

• Vocational Diploma or Certificate in Medical Assisting.
• AAMA Certified Medical Assistant (CMA) certification.
• NHA Certified Medical Administrative Assistant (CMAA) certification.
• At least 1 year of related experience in a role or field that provides transferable skills or knowledge relevant to the position.

Benefits

• Medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week, with flexible plan options and coverage tiers.
• Discounted childcare through Bright Horizons.
• Voluntary benefits including pet insurance, legal services, and identity theft protection.
• PTO accrual starting day one.
• 403(b) retirement plan with company match.
• Flexible spending accounts.
• Access to financial advisors.
• Up to $400/year in wellness rewards.
• 24/7 EAP counseling and virtual mental health support.
• Food pantry, PTO donation program, and professional attire through the Classy Closet.
• Access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility opportunities.
• Ongoing compensation reviews for market competitiveness and internal equity.
• Culture of connection with Engagement Councils, peer recognition, initiatives like Walk in my Shoes, and team events (trivia, trunk-or-treat, volunteer days, staff choir, seasonal celebrations).

About the Organization

United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers. At UHS, work is guided by Values of Compassion, Trust, Respect, Teamwork, and Innovation. Every employee plays a meaningful role in fulfilling the mission to improve the health and well-being of the communities served.