Employee Health & Benefits Client Manager

Our award-winning, inclusive, Top Workplace culture is built by more than 11,000 of the industry’s brightest talent. As an Employee Health & Benefits Client Manager at Marsh McLennan Agency (MMA), you’ll drive purposeful work and meaningful impact. MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals. With 200 offices across North America, we combine local consulting with the global resources of Marsh (NYSE: MRSH).

Applicants must be within driving distance to our West Point or Columbus, GA offices and able to commute a minimum of five days per week.

About the role

As an Employee Health & Benefits Client Manager, you will partner with clients to deliver tailored benefits solutions while ensuring compliance and exceptional service.

Responsibilities

• Build and maintain strong client relationships as the primary point of contact for health and benefits inquiries.
• Oversee the implementation and administration of employee health and benefits programs, including health insurance, dental, vision, and wellness initiatives.
• Collaborate with clients to assess needs and develop tailored benefits solutions aligned with organizational goals and budget.
• Ensure compliance with federal and state regulations, including ERISA, HIPAA, and ACA requirements.
• Prepare and present reports on benefits utilization, claims trends, and program effectiveness to clients.
• Liaise with insurance carriers and vendors to negotiate contracts and resolve issues.
• Lead the open enrollment process, including communication strategies, employee education, and enrollment logistics.
• Provide training and support to clients and employees on benefits programs and best practices.
• Address and resolve client issues related to claims, plan administration, and service delivery.
• Collaborate with internal teams (sales, underwriting, compliance) to ensure seamless service delivery.
• Assist with account servicing, including renewals and maintaining customer files.
• Develop communication materials, such as Benefit Enrollment Guides, and coordinate enrollment meetings.
• Review Summary Plan Documents (SPDs) and agreements for accuracy.
• Assist clients with resources related to HIPAA, COBRA, FLEX, and ERISA.
• Verify accuracy of enrollment applications and transmit to carriers; assist with claim forms, policy changes, and cancellations.

Requirements

• Bachelor’s degree in Business Administration, Human Resources, or a related field preferred.
• 3-5 years of experience in employee benefits, insurance, or account management, preferably in a brokerage or agency environment.
• Strong knowledge of health and benefits regulations and industry trends.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Strong analytical and problem-solving abilities.
• Ability to manage multiple projects and priorities effectively.
• Commitment to providing exceptional client service.
• Life & Health resident agents license required.

Benefits

• Medical, dental, and vision insurance.
• 401K with company match.
• Company-paid life and disability insurance.
• Generous paid time off programs.
• Employee assistance program (EAP).
• Volunteer paid time off (VTO).
• Career mobility and professional development opportunities, including tuition reimbursement.
• Employee networking groups.
• Charitable contribution match programs.
• Stock purchase opportunities.