Employee Health & Benefits Client Manager

Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Employee Health & Benefits Client Manager at Marsh Agency (MMA). MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH). Applicants must be within driving distance to our Lexington, KY office to be considered for this role and have the ability to commute to the office a minimum of three days per week. A day in the life. As an Employee Health & Benefits Client Manager, you will: Client Relationship Management: Build and maintain strong relationships with clients, serving as the primary point of contact for all health and benefits inquiries and issues.Program Administration: Oversee the implementation and administration of employee health and benefits programs, including health insurance, dental, vision, and wellness initiatives.Strategic Planning: Collaborate with clients to assess their needs and develop tailored benefits solutions that align with their organizational goals and budget.Compliance Oversight: Ensure that all health and benefits programs comply with federal and state regulations, including ERISA, HIPAA, and ACA requirements.Reporting and Analysis: Prepare and present reports on benefits utilization, claims trends, and program effectiveness to clients, providing insights for decision-making.Vendor Management: Liaise with insurance carriers and vendors to negotiate contracts, resolve issues, and ensure the delivery of services meets client expectations.Open Enrollment Support: Lead the open enrollment process, including communication strategies, employee education, and enrollment logistics.Training and Development: Provide training and support to clients and their employees on benefits programs, changes, and best practices.Problem Resolution: Address and resolve any client issues related to claims, plan administration, and service delivery in a timely manner.Team Collaboration: Work closely with internal teams, including sales, underwriting, and compliance, to ensure seamless service delivery and client satisfaction.Account Servicing: Assist the Employee Health & Benefits Producer and team in servicing existing accounts, including renewals and maintaining customer files.Communication Materials: Develop communication materials, including Benefit Enrollment Guides, and coordinate employee enrollment meetings.Documentation Review: Review Summary Plan Documents (SPDs) and agreements/contracts for accuracy and assist clients with resources related to HIPAA, COBRA, FLEX, ERISA, etc.Enrollment Management: Verify accuracy and completion of enrollment applications and transmit to carriers, assisting policyholders with claim forms, policy changes, and cancellations. Our future colleague. We’d love to meet you if your professional track record includes these skills: Bachelor’s degree in Business Administration, Human Resources, or a related field preferred.3-5 years of experience in employee benefits, insurance, or account management, <![CDATA[Health Consulting Actuarial Summer Intern - West Market - College Program 2027 We are seeking a talented individual to join Marsh People and Investments Health & Benefits Actuarial and Financial Group (AFG). This role will be based in San Francisco, Los Angeles, Irvine, or Denver. This is a hybrid role that has a requirement of working at least three days a week in the office. Through Marsh People and Investments Health & Benefits, you will help employers navigate the increasingly complex world of employee benefits, people risk, and employee benefit cost management. Predicting, monitoring, and managing rising costs for employers is a key role of Health & Benefits Actuarial and Financial Group (AFG). Health & Benefits consultants deliver disciplined, consistent approaches to benchmarking, data analytics, financial management, marketing, compliance, and communication. Our client focus, integrity, expertise, and innovation are why clients choose us. We are committed to setting the industry standard for ethical and transparent business practices. To learn more about Marsh People and Investments, please visit Marsh | People and Investments. We will count on you to: Perform responsibilities comparable to full-time analysts with support from experienced colleaguesComplete comprehensive analysis of health care data using spreadsheet and database management softwareAssist in the development of client communications, proposals, reports, spreadsheets, and presentationsPerform basic cost projections using client cost and enrollment data with valuation modelsPrice medical and prescription drug plan designs using proprietary toolsAssist in the development of customized pricing through alternate scenario modeling of plan designs, programs, and/or employee contributions to meet employers’ financial targetsDevelop basic underwriting and actuarial skills as you build an awareness of health care plan design, cost factors, and numerous industry products, services, and toolsWork in a fast-paced, challenging, and dynamic consulting environment with colleagues across all organizational levels What you need to have: Progress toward a bachelor’s degree in actuarial science, math, statistics, economics, engineering, or other related fieldsStatus as a currently enrolled student; candidates should have an expected graduation date in the Fall of 2027 or Spring of 2028Record of top academic achievement, with a minimum preferred GPA of 3.0/4.0A commitment to achieving a Society of Actuaries (SOA) designationLegal work authorization in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future What makes you stand out? Strong analytical skills, both quantitative and qualitativeWorking knowledge of Microsoft Office, including Word, Excel, and PowerPointAdvanced programming skills are a plus, including R, Python, SAS, and SQLKnowledge of data analysis, project management, and presentation designExcellent interpersonal, verbal, and written communication skillsIntellectual curiosity and a desire to develop new skillsSuperior organizational skills and strong attention to detail Why join our team: We help you be your best through professional development opportunities, interesting work, and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients, and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. What’s next?Application Instructions: Candidates must apply via the careers website to be considered. Please do not apply on Handshake and instead follow the link to the Marsh McLennan careers website. When creating your application, please use your permanent home address and your personal email address rather than your school email address. First Round Interviews: Applications are reviewed on a rolling basis. If selected, first-round interviews consist of an on-demand digital video interview through the Phenom platform. Further timing and instructions will be provided at that time. Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X. Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@marsh.com. Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. R_362075