Employee Health and Wellness Ambassador

Responsibilities

• Provide exceptional customer service, organizational skills and demonstrated the ability to work in a fast-paced environment
• Maintains positive attitude consisting of courtesy and professionalism
• Coordinate schedules for multiple healthcare providers, ensuring timely patient appointments and effective resource allocation
• Serve as the primary point of contact for incoming inquiries from appointment scheduling to general questions
• Collects and verify patient demographics and insurance information
• Address preferences such as provider gender or schedule limitations by collaborating with practice management and modifying appointments, demonstrating empathy, and enhancing patient trust
• Maintain, communicate, and guide patients to Health and Wellness by providing information about the Resources for Living Program (annual mammogram, prostate, gynecological screening)
• Collaborate with practice managers to ensure alignment on scheduling priorities and resource needs
• Provide clear instructions on office location and time of appointment to ensure patients feel informed
• Analyze scheduling patterns and metrics to identify opportunities for optimization and present findings to leadership
• Maintain compliance with healthcare regulations and organizational policies related to patient scheduling
• Afford assistance with all other duties as assigned

Qualifications/Requirements

• Experience: 3 years of strong customer service experience required
• Education: Associate’s degree required
• Other Licenses / Certifications: Not specified
• Special Requirements: Customer service engagement skills, critical thinking, clear writing and spoken communication, time management, good judgment and decision-making, computer competency
• Hourly Rate Range: $23.15-$29.10