Employee Grocery Store Supervisor

Essential Functions

• Clerk: Greet each guest warmly, genuinely and offer assistance. Know our merchandise and where to locate it. Stock and maintain products according to our merchandising standards: following FIFO, and visual protocols. Tag and/or re-tag items to pricing protocols. Communicate and collaborate with management on inventory-both items that we’re low on, and items that are short-dated. Receive delivery orders and confirm the accuracy of both the order and the invoice. Perform routine and deep cleaning according to our schedule. Ensure storage and back stock areas are organized and clean. Execute our closing checklist precisely, to ensure the store is ready for the next day.
• Cashier: Kindly and efficiently interacts with each guest. Accurately operates the Point of Sales system while efficiently processing guest transactions. Handles all cash to protocol. Executes daily financial reporting, documentation, and cash drop to standard. Upholds Responsible Alcohol Management Program requirements through respectful carding practices and appropriate follow through.
• Barista, Juicing, & Grab & Go: Greet each guest warmly, genuinely and offer assistance. Execute guest’s order to standard. Always follows all food safety and hygiene protocols. Restocks and preps diminishing items in anticipation of meeting future guests’ needs. Executes equipment maintenance schedule to protocol. Execute our opening checklist precisely, to ensure the store is ready for guests.
• Supervisor: Support our team through training, ongoing feedback and leadership. Support our guests through exceptional service, problem-solving, and recovery, as needed. Lead by example. Set specific, measurable expectations. Give specific, measurable, timely feedback-both reinforcing and corrective. Develop staff through ongoing training and support. Model and foster open communication by ensuring team members have information, input, and influence. Care for the guests, staff, and self safely and appropriately. Collaborate and help out team members at levels. Assist guests with everything from routine interactions, problem-solving and, when needed appropriate guest recovery.

Requirements

• Serv Safe Food Handler Certification, or the ability to get it within 30 days of hire.
• PA RAMP Server/Seller Certification, or the ability to get it within 30 days of hire.
• Ability and desire to work in all areas of the store, as needed.
• Ability to work in a team and share responsibilities and duties.
• Ability to work with grace under pressure.
• Ability to be a friendly, empathic, and adept communicator.
• Ability to resolve interpersonal conflict in a straightforward and timely manner.
• Ability to gracefully accept and respond to feedback.
• Ability to set priorities, be organized, and be a self-starter.
• Ability to navigate technology efficiently.
• Ability to be flexible regarding work schedule.

Qualifications

• A respectful, inclusive, people-centered, solution-oriented mindset.
• Ability to work in a team and share responsibilities and duties.
• Ability to work with grace under pressure.
• Ability to be a friendly, empathic, and adept communicator.
• Ability to resolve interpersonal conflict in a straightforward and timely manner.
• Ability to gracefully accept and respond to feedback.
• Ability to set priorities, be organized, and be a self-starter.
• Ability to navigate technology efficiently.
• Ability to be flexible regarding work schedule.

Skills

• Customer Service
• Inventory Management
• Point of Sale Systems
• Food Safety and Hygiene Protocols
• Equipment Maintenance
• Team Leadership
• Interpersonal Conflict Resolution
• Time Management
• Flexibility

Benefits

• Competitive hourly wages and attractive 401(k) program.
• Medical, dental, and vision coverage for eligible associates.
• Paid time off and holiday compensation.
• Discounted associate meals and uniform services.
• Savings across resort dining, retail, spa, and activities.
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community.

Pay

Competitive hourly wages based on experience and qualifications.

Schedule

A minimum of 2 days per week, and a regular schedule, occasionally this position will demand something different including the potential for working evenings/nights, early mornings, weekends, and/or holidays.