Employee Experience Specialist V

About the Role

This position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp., supports the design, execution, and measurement of inclusion strategies and programs that align with enterprise priorities and values. Reporting to the Director of Employee Experience, this role partners across HR Centers of Excellence to align, coordinate, and advance enterprise-wide initiatives, supporting executive-level priorities and organizational outcomes.

Responsibilities

• Leads cross-functional HR programs and initiatives from concept through execution, ensuring alignment with enterprise strategy and stakeholder expectations.
• Ensures HR initiatives are executed effectively, measured for impact, and continually improved.
• Oversees project planning, resource alignment, risk management, and progress tracking to ensure successful delivery of enterprise HR initiatives.
• Ensures project work and deliverables align with compliance, governance, internal controls, enterprise priorities, HR strategy, and regulatory requirements.
• Fosters a process improvement mindset across initiatives.
• Partners with project teams, business leaders, and technology partners to develop business cases and materials for executive leadership.
• Guides development and execution of the Strategic HR Roadmap and other strategic initiatives with senior cross-functional leaders.
• Owns the delivery of defined employee experience initiatives that reinforce enterprise culture, engagement, and inclusion.
• Collaborates with HR COEs, Corporate Communications, Ethics & Compliance, Legal, Internal Audit, and Risk to coordinate deliverables.
• Advances enterprise-wide listening strategies to create a consistent, data-informed approach for understanding employee sentiment, identifying experience gaps, and informing actions that strengthen culture, engagement, and inclusion.
• Translates employee feedback into actionable recommendations and improvements, with attention to equity, inclusion, and varied employee experiences.
• Reviews and interprets HR and employee experience data to generate insights, including trends related to engagement, inclusion, and belonging, supporting decision-making and continuous improvement.
• Supports post-initiative measurement and impact reporting.
• Creates, refines, and delivers advanced, influential presentations that effectively communicate insights, recommendations, and strategic implications to senior leaders and executives.
• Prepares project status updates and outcome reporting for HR leadership.
• Ensures consistency, clarity, and accuracy of messaging for senior leadership audiences.
• Assists with HR Leadership and All-Hands planning, agenda development, and materials.
• Partners with HR and analytics teams to ensure data integrity.
• Assists in drafting, updating, and implementing HR policies and procedures.
• Applies lateral thinking and analysis to solve complex problems and escalate as needed.

Requirements

• Bachelor's or advanced degree in HR, business, or related field preferred. Equivalent work experience will be considered.
• 3–5 years of experience in project management; experience in HR & employee experience preferred.
• Experience facilitating executive-level discussions, developing senior-level presentations, and delivering strategic initiatives.
• Experience in leadership, change management, and consensus-building skills preferred.
• Exposure to project management disciplines (formal PM certification a plus but not required).
• Experience supporting senior leaders or executive-level deliverables preferred.
• Ability to lead efforts supporting FirstEnergy’s core values and behaviors, with demonstrated experience, mindset, and strong disposition toward transparency, unassailable integrity, and trustworthiness.
• Exceptional leadership, communication, teamwork, relationship-building, and management skills.
• Experience supporting inclusion, engagement, or culture-related initiatives preferred.

Skills

• Strong project management skills with the ability to manage multiple initiatives simultaneously.
• Demonstrated ability to organize work, track progress, and meet deadlines.
• Strong written and verbal communication skills, especially for executive audiences.
• Strong analytical and problem-solving capability.
• Collaboration and stakeholder management skills across diverse teams.
• High attention to detail with the ability to connect work to broader strategy.
• Comfort working in a structured, regulated, or matrixed organization.
• Ability to work independently as well as in a collaborative team environment.
• Ability to apply an inclusion and equity lens to program design, decision-making, and stakeholder engagement.
• Skilled in influencing without authority and partnering across stakeholder groups.
• Strong curiosity and learning mindset related to employee experience, inclusion, and organizational effectiveness.

Benefits

• Competitive pay plus incentive compensation.
• Company-sponsored pension plan.
• 401(k) savings plan with matching employer contribution.
• Choice of medical, prescription drug, dental, vision, and life insurance programs.
• Skills development training with tuition reimbursement.

FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability.