Employee Experience Specialist

Start your career at GardaWorld in a role focused on delivering a seamless onboarding experience and fostering high employee satisfaction and retention.

What’s in it for You

• Competitive Salary: $27.50 / hour
• Work Site Location: Phoenix, AZ (Client Site)
• Set Schedule: Monday through Friday (this position may require long hours and weekend work)
• Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options
• Career Growth: Opportunities at GardaWorld
• Travel: Daily visits to client sites within the market

Responsibilities

• Be a subject matter expert of all client-specific requirements and information for current open positions based on utilization of Client Profile Form (CPF) and Open Position List (OPL)
• Complete CPR Certification Training, Arizona Licensing, and other client-specific compliance requirements
• Actively participate in discussions related to open roles and gain a clear understanding of specific requirements with members of Operations, HR, and TA teams
• Build excellent relationships with internal/external candidates, using superior communication and customer service skills to provide positive and engaging experiences
• Extend job offers and review CPF with candidates to ensure understanding of expectations for success
• Champion the Red-Carpet Client Profile Forms, providing upkeep to ensure the forms are maintained and current
• Ensure employee logistics have been completed to include uniform, CPF, and schedule
• Build and foster meaningful relationships with new hires and existing employees
• Execute and coordinate first 90-day talent touchpoints to include: new hire call within 48 hours, 30-day survey call, 60-day email, and 90-day survey call to enhance the employee experience throughout the employee life cycle
• Track and analyze all employee communications, engagement activities, concerns, and work to resolve with applicable members of Operations
• Handle all matters with confidentiality and professionalism
• Must be available to take calls after regular business hours
• Must be available to attend weekly after-business-hour site visits with new security officers
• Maintain accurate records regarding effective communication with newly assigned officers

Qualifications

• Authorized to work in the United States
• Proficient in Microsoft Office suite of products (Word, Excel, Outlook)
• Passion to live and impart the core values of GardaWorld Security
• Human Resources or management experience in a multi-site, high volume, tactically focused organization is desirable
• Experience in a healthcare environment is a plus
• Must be at least 21 years of age or older as required by applicable law or contractual requirements
• Arizona Guard Card
• Preferred 1 year of security supervisory experience

Skills and Competencies

• Hands-on Approach
• Business Acumen
• Problem Solving
• Communication
• Consultation
• Cultural Awareness
• Leadership & Navigation
• Relationship Management
• Ethical Practice
• Resilience

Ideal characteristics and experiences include being results and people-oriented, balancing business considerations, process-driven mentality, highly organized, self-motivated with a high sense of urgency, stable and progressive work history, excellent communication skills, acting with integrity, resilient and adaptable, competitive spirit, ability to develop relationships at all levels, and willingness to get involved in all aspects of the business.