Employee Experience Manager
Position Overview
The Employee Experience Manager is responsible for designing, managing, and executing enterprise-wide programs that shape the employee experience and strengthen HomeServe's culture. Reporting to the Director, Talent and People Business Partner, this role operates at the intersection of HR expertise and strong program execution — translating strategy into action across the full employee lifecycle.
Responsibilities
Lead the execution and continuous improvement of enterprise-wide employee experience programs — including onboarding, goal setting, performance management, succession planning, and employee listening initiatives — ensuring consistent delivery by managers across the organization.
Own the annual employee engagement survey end-to-end: communications, administration, results analysis, and action planning in partnership with People Team leadership.
Design and lead the Progressive Pathways Internship Program, shaping the agenda and intern experience, then partnering with business leaders to ensure delivery that drives development for interns and value for the business.
Serve as a trusted partner to employees and leaders at all levels, from individual contributors to senior executives.
Anticipate organizational needs and proactively develop solutions before issues escalate.
Build and manage detailed project plans to drive programs from concept to completion on time and with quality.
Partner cross-functionally with People Business Partners, People Operations, Talent Acquisition, Total Rewards, Legal, and IT to identify and implement improvements across people, process, technology, and policy.
Monitor and assess the impact of programs on the employee experience, using data and feedback to continuously improve.
Foster a culture of trust, inclusion, and engagement across the organization.
Support change management efforts tied to organizational initiatives and transformation.
Essential Job Functions
Enterprise program design, management, and execution: 50%
Cross-functional partnership and stakeholder engagement: 25%
Data analysis, reporting, and program impact assessment: 15%
Administrative and compliance-related HR tasks: 10%
Job Requirements
Bachelor's degree or equivalent experience.
5+ years of progressive HR experience; experience in HR Generalist or HRBP roles a plus.
Demonstrated ability to build and manage project plans and drive programs to completion.
Strong analytical, verbal, and written communication skills.
Proven ability to work effectively with all levels of the organization, including senior executives.
Highest level of proactive with strong anticipatory thinking — identifies needs and acts before being asked.
Strong awareness of how HR programs and decisions impact the broader employee experience.
Ability to manage multiple concurrent priorities with a high degree of organization and attention to detail.
Ability to maintain confidentiality and exercise sound judgment.
Intermediate proficiency in MS Office Suite (Word, Excel, Teams, Outlook).
Minimum Physical Requirements
Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work.
Salary Range
Norwalk, CT: $91,955.16 to $122,606.89 Annual Bonus Potential: 10%
Wage Range
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to seniority, merit, geographic location where the work is performed, education, experience, travel requirements for the job, and/or other business and organizational needs.
Additional Information
HomeServe USA is an equal opportunity employer.