Employee Experience Manager

About the role

The Employee Experience Manager (EEM) is responsible for overseeing employee recruitment and development, driving store productivity, and ensuring sales and margin targets are met. This role includes managing back-of-house operations and the hardlines section on the sales floor.

Responsibilities

• Focus on individual and store production goals while maximizing the value of all donations through sustainable practices and secondary market efforts to achieve budgeted sales and margin.
• Provide coaching to employees on their progress as needed.
• Manage the hiring and onboarding process for new hires.
• Regularly assess new employees and conduct check-ins for progress and readiness.
• Oversee hardline product rotation to ensure a continuous flow of new merchandise and overall product availability.
• Support the oversight of associates and non-exempt leadership providing adequate donation and/or POS coverage.
• Maintain customer service levels, donation coverage, sufficient flow of new quality product and store environment standards.
• Oversee the process to ensure all employees complete and comply with online training requirements.
• Monitor and support employee performance, providing feedback and development opportunities.
• Analyze report data and other relevant documentation to identify trends and areas for improvement, providing actionable insights to store leadership.
• Consistently communicate and implement policies and procedures, addressing any concerns from the team.
• Manage communication channels, including communication binders and boards to keep employees informed.
• Regularly monitor the sales floor to ensure compliance with operational standards and safety guidelines, maintaining a clean, organized, and customer-friendly environment.

Requirements

• Two years of college education or experience equivalency, and a minimum of 5 years experience.
• Forklift certification, if required at site.
• Work varied schedule and flexible hours; at least two closing shifts per week and every other weekend as scheduled.
• Must have a working phone that allows for communication accessibility.

Core Cultural Competencies

• Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service.
• Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles.
• Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications.
• Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities.
• Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure.
• Ensures Accountability: Takes responsibility and ownership for successes and failures in own work.

Physical/Sensory Demands

Regularly lifts and/or moves up 10 pounds, frequently lifts and/or moves up to 20 pounds, occasionally lifts and/or moves up to 50 pounds. Moves about to accomplish tasks. Lift: Raises objects from lower to higher position or moves objects horizontally. Stoop, kneel crouch or crawl: Positions self to retrieve objects. Reach: Extending upwards or downwards to retrieve objects. Workers are subject to weather conditions (hot, humid, dry, cold etc.). Workers are subject to human blood, body fluids or tissue. Worker is subject to hazards: proximity to dangerous machinery, moving vehicles, electrical currents, chemicals, or high places. Required to stand for extended periods of time, required to hear and respond to warning devices on equipment, vision Required for while using computer keyboard and work with written and electronic information and to assess store and donation center operations, travel required.

Benefits

In addition to compensation, we offer a competitive benefit program that may include medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO) and more. The specifics of each benefit package will vary depending on factors such as full or part time jobs, contracted, temporary, or other job categories.