Employee Experience HR Associate

About the role

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission.

The Employee Experience Associate (EEA) is often the first point of contact in HR for Hospitals and Clinics’ team members. In this role, you’ll provide excellent customer service and a variety of hands-on tasks as part of a centralized shared services team within the University of Utah Health Hospitals and Clinics Human Resources department. The EEA will work to provide closure for HR-related requests and inquiries from staff across the health system, process updates and/or changes to employee records while following procedures and requirements, and handle inquiries from outside parties including verification of employment and recruiting candidates. The EEA handles first-tier inquiries and follows guidelines to refer more complex issues to the Employee Experience Associate II, direct manager, or other HR staff. In this role, the EEA has knowledge of processes related to all areas of HR.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

• Serve as initial HR contact to assist with day-to-day inquiries (calls, emails) and transactional functions across all HR areas, including benefits, compensation, leave administration, employee relations/compliance.
• Provide timely response to inbound requests and questions and escalate complex issues to the Employee Experience Associate II, manager, and/or the direct business partner in HR.
• Collaborate with all Employee Experience team members to share knowledge, training, and coverage as needed within the shared services model.
• Complete coordination, documentation, and/or necessary steps for HR-related tasks, including but not limited to: court orders, employment verification, Department of Workforce Services requests, benefits document processing, etc.
• Coordinate with Talent Acquisition team for new hire data processing and onboarding needs; assist with in-person I-9 processes.
• Collaborate on various projects as needed.
• Handle sensitive and confidential information according to department standards.

Skills

• Communicate effectively orally and in writing.
• Detail oriented to provide prompt and accurate information.
• Work with limited supervision in a fast-paced environment.
• Assess and prioritize competing requests or needs.
• Strong MS Office skills including Word, Excel, PowerPoint, and Outlook.

Qualifications

Required

• Associate's degree in human resources, business, or related field or equivalency.