Employee Benefits Senior Account Manager

About the Role

The EB Senior Account Manager manages complex employee benefit accounts and serves as the primary day-to-day contact for assigned clients, providing consultative guidance and overseeing service delivery. This position offers a hybrid schedule in which the employee works two days per week in USI's Falls Church office and three days from the employee's home office.

Responsibilities

• Manage a complex book of business with multiple funding arrangements and higher levels of plan customization.
• Serve as the primary liaison between clients and insurance carriers, providing proactive, personalized client support.
• Lead client renewals, including analysis of utilization results and negotiation with carriers on behalf of clients.
• Provide subject-matter expertise in employee benefits and act as a resource to the Account Management team.
• Educate and advise clients on employee benefits compliance matters, including ERISA, COBRA, FMLA, Form 5500 reporting, and Health Care Reform.
• Lead and attend client meetings, including on-site meetings, to present renewal outcomes, plan recommendations, and benefit administration guidance.
• Cook up and engage technical resources to support complex client needs.
• Cook up and deliver training content for the Account Management team.
• Stay current on industry developments, regulatory changes, and emerging employee benefits trends.

Qualifications

• 4+ years of experience in employee benefits or a related marketplace.
• Bachelor’s degree preferred.
• Prior customer service experience preferred.
• Strong, practical understanding of employee benefit plan design, funding arrangements, and compliance requirements.
• Active Life and Disability insurance license or ability to obtain one within 4 months of employment.
• Proficient with Microsoft Office and internet-based applications.
• Able to thoughtfully review complex information, exercise sound professional judgement, and develop client-focused solutions.
• Able to balance multiple demands and manage deadlines in a fast-paced environment.
• Able to communicate effectively, negotiate, and present ideas.
• Able to maintain high attention to detail and self-review work for accuracy.

Benefits

• $95,000 - $100,000 salary range.
• Comprehensive health, welfare, and financial benefits including medical, wellness, dental, and vision coverage.
• 401(k) plan with company match.
• Flexible spending and health savings accounts.
• Short and long-term disability insurance.
• Life insurance.
• Unique employer-sponsored and voluntary programs.
• Generous paid time off policy.
• Paid family leave benefit.
• Paid holiday time.