Employee Benefits Senior Account Manager

About the role

HUB International Limited (“HUB”) is one of the largest global insurance and employee benefits brokers, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in 600+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.

Responsibilities

• Works directly with clients and employees to answer questions and resolve their issues.
• Loads and maintains all service activities in BenefitPoint.
• Solves enrollment and termination issues.
• Acts as a liaison with insurance carriers to resolve claim issues, billing issues, and other service matters.
• Provides members with assistance for appeals and other service matters.
• Answers or escalates questions to obtain accurate answers related to legislation and benefit laws regarding HIPAA, COBRA, and FMLA.
• Works with service teams and service team members to ensure continuity of workflow and processes between teams and to make sure adequate support, coverage and backup are in place at all times.
• Maintains an assigned book of cases and stays in regular contact with all key client contacts to build solid relationships.
• Proactively calls key contacts to check-in and for fact finding.
• Affords assistance in training new hires in their duties.
• Prepares reports giving details of complaints and service requests on a monthly basis.
• Shares new and unique information with other HUB service team members.
• Maintains organized filing systems and timely submits all employee paperwork.
• All other duties and special projects as assigned.

Requirements

• 5+ years of experience in employee benefits including a strong knowledge of employee benefit plans, ancillary coverages, and current legislation.
• Highly organized, technical and analytical skills.
• Ability to operate independently and in a team setting.
• Client service mentality with active listening skills and able to effectively communicate with clients, team members, and management.
• Very comfortable with typical business technology including voice mail, e-mail, word processing, spreadsheets, and presentation software.
• Proficient with using Microsoft Office products especially Excel, Outlook, and Publisher.
• Must also be comfortable with Adobe Acrobat Standard.
• Excellent written and verbal communication skills.

Qualifications

• Bachelor’s degree from an accredited university preferred; High School Diploma required.
• Required Experience: 5-7 years of relevant experience.
• Required Travel: Negligible.
• Required Education: High school or equivalent.
• LA&H License required. Must have or be willing to obtain a NC/SC Life and Health Insurance License within 60 days of employment.

Skills

• Technical skills.
• Communication skills.
• Problem-solving skills.
• Customer service skills.

Benefits

Competitive salaries and benefits offerings
Medical/dental/vision insurance and voluntary insurance options
Health Savings Account funding
401k matching program
Company paid Life and Short-Term Disability Plans
Supplemental Life and Long-Term Disability Options
Comprehensive Wellness Program
Paid Parental Leave
Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
Great work/life balance because that’s important for all of us!

Pay

Competitive salaries and benefits offerings

Schedule

Negligible

Department

Account Management & Service

Equal Opportunity Employer

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program

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