Employee Benefits Implementation Specialist

About the role

HUB International Limited (“HUB”) is one of the largest global insurance and employee benefits brokers, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in 600+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.

Summary of Responsibilities

• Assist HUB International meet and exceed client expectations by supporting clients with the delivery of our benefit technology solution.
• Configure system as needed and work within the team to meet client deliverables.
• Work on testing new and existing system functionality to ensure accuracy of client system configuration with integration, regression and acceptance test plans.
• Maintain expertise building the technology solutions.
• Maintain thorough understanding of all internal systems to respond to general and specialized client requests.
• Verify technical reference information, including user guides, training manuals, and system requirements.
• Provide resolution of client issues by responding to questions and concerns about the use of HUB International products; ability to leverage research to find resolution.
• Train clients on the use of system and provide demonstrations as needed.
• Update sites as requirements change each plan year or as needed throughout the plan year (this includes benefit class matrix, requirements document, rates, permissions, field options, site text).
• Provide open communication to HUB International customers in a pleasant, professional manner with a can-do attitude.
• Stay up to date on industry trends and best practices and perform additional responsibilities as assigned.

Qualifications

• A bachelor’s degree or equivalent combination of education and experience.
• Experience with Employee Navigator or other benefit enrollment solution preferred.
• Excellent written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions.
• Must be proficient in Microsoft Excel (VLOOKUP, Pivot Tables, Basic Functionality).
• Must be able to quickly sort through complex subject material.
• Strong analytical skill set and ability to effectively use data for strategy.
• High level of productivity, reliability, responsibility, attendance, dependability, organization and accuracy/thoroughness.
• Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of quality.
• A passion for teamwork, client service and reaching business results through problem solving.
• Experience/knowledge in client service, benefits administration, open enrollment processes, Electronic Data Interchange (EDI) files, and/or ACA reporting is a plus.