Employee Benefits Implementation Specialist

About the role

HUB International Limited (“HUB”) is one of the largest global insurance and employee benefits brokers, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in 600+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.

Summary of Responsibilities

• Assist HUB International meet and exceed client expectations by supporting clients with the delivery of our benefit technology solution.
• Configure system as needed and work within the team to meet client deliverables, including, but not limited to: configuring system as needed based on client provided requirements; testing new and existing system functionality to ensure accuracy of client system configuration with integration, regression and acceptance test plans; developing expertise building the technology solutions; maintaining thorough understanding of all internal systems to respond to general and specialized client requests; verifying technical reference information, including user guides, training manuals, and system requirements; providing resolution of client issues by responding to questions and concerns about the use of HUB International products; updating sites as requirements change each plan year or as needed throughout the plan year (this includes benefit class matrix, requirements document, rates, permissions, field options, site text); providing open communication to HUB International customers in a pleasant, professional manner with a can-do attitude; staying up to date on industry trends and best practices and performing additional responsibilities as assigned.

Qualifications

• A bachelor’s degree or equivalent combination of education and experience.
• Experience with Employee Navigator or other benefit enrollment solution preferred.
• Excellent written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions.
• Must be proficient in Microsoft Excel (VLOOKUP, Pivot Tables, Basic Functionality).
• Must be able to quickly sort through complex subject material.
• Strong analytical skill set and ability to effectively use data for strategy.
• High level of productivity, reliability, responsibility, attendance, dependability, organization and accuracy/thoroughness.
• Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of quality.
• A passion for teamwork, client service and reaching business results through problem solving.
• Experience/knowledge in client service, benefits administration, open enrollment processes, Electronic Data Interchange (EDI) files, and/or ACA reporting is a plus.

Department

Account Management & Service

Required Experience

• 2-5 years of relevant experience

Required Travel

• Up to 25%

Required Education

• High school or equivalent

Company

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

Contact Information

This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.