Employee Benefits Consultant

Essential Duties and Functions

• Build and maintain effective working relationships with client stakeholders, vendor partners, and internal team members to support successful administration of assigned benefit programs.
• Support day-to-day benefit program operations, including issue resolution, vendor follow-up, employee inquiries, reporting, and coordination of assigned deliverables.
• Contributes to project management activities for assigned benefits programs, including tracking timelines, documenting action items, supporting communication plans, and helping ensure deliverables are completed timely and effectively.
• Partner with senior consultants, client contacts, and vendor teams to support employee education and benefit program communications, including open enrollment, ongoing program updates, and employee-facing materials.
• Review benefit program data, reports, eligibility files, enrollment information, claims information, or other program outputs to identify discrepancies, research issues, and support remediation.
• Supports compliance-related activities by supporting documentation, audits, reporting requirements, plan administration reviews, and follow-up with client and vendor partners.
• Maintains monitoring of vendor management activities by helping monitor service delivery, performance guarantees, customer service measures, and alignment with client expectations.
• Contributes to process improvement efforts by identifying operational gaps, recommending practical solutions, and supporting implementation of new or improved workflows.
• Conducts financial analysis, reporting requirements, audits, reconciliations, or other data-driven benefit program reviews as assigned.
• Contributes to benefit projects, program rollouts, communication initiatives, and other duties as assigned by Team Leader/Manager.

Qualifications

• Required: Bachelor’s degree in business, human resources, finance, or related field, or equivalent work experience required.
• Minimum 3-5 years of experience in employee benefits, benefits administration, client service, project coordination, program management, HR operations, or a related role.
• Working knowledge of group benefit plans, voluntary benefits, employee benefit administration, vendor coordination, or related HR/benefits processes.
• Strong verbal and written communication skills, including the ability to interact professionally with client contacts, vendor partners, and internal team members.
• Strong attention to detail and ability to review data, reports, and documentation for accuracy.
• Demonstrated ability to manage multiple priorities, meet deadlines, and work both independently and collaboratively in a client-focused environment.
• Demonstrated ability to maintain confidentiality and handle sensitive benefit-related information appropriately.
• Proficiency in Microsoft applications required, including Word, PowerPoint and Excel.