Employee Benefits Client Service Associate

About the role

The Policy Service Associate provides admin and clerical support to the Employee Benefits department. You will work directly with Sales Executives and Account Managers to assist with processing client requests for service, help with quotes for new and renewal business, prepare proposals for presentations, and perform other duties as assigned by your manager. No prior insurance experience is required; HUB will teach you everything you need to know. HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada through locally led teams backed by national expertise. This is a hybrid role requiring three days per week in the office, with in‑office attendance five days per week during the first six months of employment.

Responsibilities

• Provide admin and clerical support to Employee Benefits team members.
• Work directly with Sales Executives and Account Managers.
• Assist with processing client requests for service.
• Help prepare quotes for new and renewal business.
• Prepare proposals for presentations.
• Perform additional duties as assigned by your manager.

Requirements

• High school diploma or GED.
• At least 1 year of office/administrative experience.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team environment.
• Proficiency with Microsoft Office Suite and Outlook.

Benefits

• 401(k) plan with company matching 50% of the first 6% you contribute.
• Medical, dental, and vision coverage options.
• Paid vacation, paid holidays, and paid parental leave.
• Company‑paid life and disability plans.
• Generous paid time off and a wellbeing program supporting work‑life balance.
• Flexible scheduling opportunities and a “dress for your day” policy.
• Structured training, licensing support, and ongoing development to accelerate your career.
• Competitive pay with comprehensive health benefits and retirement savings matching.
• Collaborative, high‑performing culture with meaningful engagement.
• Community impact through HUB Gives – regional volunteer and service projects.

Schedule

Hybrid schedule: three days per week in the office; during the first six months of employment, in‑office attendance is required five days per week.