Employee Benefits Account Manager

About the role

Wilshire Benefits Group is seeking an Account Manager to join our dynamic team. This role involves building relationships with HR contacts, decision-makers, and key stakeholders, managing and delighting a select portfolio of clients, and ensuring high-quality service every time.

Responsibilities

• Build relationships: Develop and maintain connections with HR contacts, decision-makers, and key stakeholders
• Be the Daily Hero: Act as the primary point of contact for your clients, handling their needs with accuracy and flair
• Own projects: Lead the charge on carrier implementations and renewals
• Craft, proofread, and finalize all employee communications, from Benefit Guides to Open Enrollment presentations
• Schedule and facilitate annual Open Enrollments meetings – make them memorable!
• Share Knowledge: Ability to train HR Contacts on Employee Navigator or support other Benefit Administration portals
• Resolve Issues: Tackle any escalated employee-level issues like a pro
• Meet Clients: Assist in key client-facing meetings on opportunities, renewals, and compliance
• Engage Carriers: Cultivate great relationships with the carrier community and stay on top of trends, products, and resources
• Propose Solutions: Identify client needs and suggest innovative products and services
• Stay Informed: Become a benefits expert through networking and professional development
• Stay Compliant: Keep up with regulatory issues and federal laws impacting employee benefits

Requirements

• A Bachelor’s degree in Business, Healthcare Administration, Human Resources, or a related field (or equivalent experience)
• A minimum of 3 - 5 years of experience in the employee benefits industry / agency world
• A talent for developing and nurturing positive relationships
• Unparalleled commitment to delivering exceptional customer service
• A strong public speaking and presentation abilities
• Extensive knowledge of insurance carriers and employee benefits
• Proficiency in Microsoft Excel, Word, PowerPoint, and Adobe
• An active license in Life and Health (preferred)
• A valid driver’s license and a reliable vehicle