Employee Benefits Account Manager

Primary Role

The Employee Benefits Account Manager works collaboratively with the Producer, Account Executive and Account Administrator managing a book of business. Coordinates and provides day-to-day service for employee benefits clients by maintaining client relationships, supporting client retention, maintaining strong carrier relationships and understanding client needs.

Duties And Responsibilities

• Maintains client relationships, supports client retention, maintains strong carrier relationships, and understands client needs
• Collaborates on delivering multi-year strategic plan
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Provides benchmarking reports to client (annually, quarterly or monthly)
• Manages claims and coverage issue resolution for clients’ employees when elevated from HR
• Serves as day to day contact and provides resolution for client questions and issues
• Provides assistance with clients’ billing and eligibility audits, and on occasion may conduct these audits for clients independently if not handled or escalated by Account Administrator
• Advises and guides clients in compliance matters and sends monthly reports to client as needed
• Facilitates preparation of open enrollment (OE) packets including SBCs and disclosure notices, when not completed by Account Administrator
• Creates employee benefit booklets, when not completed by Account Administrator
• If there is no Account Executive on the team, develops open enrollment presentations and conducts benefits webinars and/or records Brainshark presentations for employees and HR Managers
• Orders supplies from carriers, and reviews for accuracy
• Manages new carrier, plan or vendor implementation including benefits administration system build-out and project management
• Installs and regularly updates client specific data in BenefitPoint
• Manages claims and coverage issue resolution for clients’ employees when elevated from HR
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including, but not limited to, all vendor implementation
• Manages projects in concert with the client including