Employee Benefits Account Manager
Job Description
The Employee Benefits Account Manager – Large Group is responsible for managing complex client relationships and the full account lifecycle for mid and large group clients (50+ lives). This role serves as the primary point of contact for clients, carriers, and internal stakeholders, ensuring high-quality service delivery, client satisfaction, and retention. The Account Manager partners closely with Account Executives, Client Advisors, and internal teams to execute strategic benefit programs, manage renewals, and deliver operational excellence across all service activities.
Requirements
- Serve as the primary point of contact for assigned large group clients
- Own and manage the full post-sale client lifecycle
- Maintain accurate client records and policy documentation
- Interpret plan designs, eligibility structures, and contribution strategies
- Monitor carrier discrepancies and resolve system issues
- Cross-functional service delivery with internal teams
- Support and execute renewal processes and timelines
- Lead and coordinate open enrollment meetings and communications
- Oversee client onboarding and vendor implementations
Client Management
- Build strong relationships with clients, carriers, and partners
- Proactively resolve issues and anticipate client needs
- Ensure timely communication and follow-through
Open Enrollment & Deliverables
- Plan and execute OE strategy and timelines
- Develop presentations, guides, and employee communications
- Lead employee education sessions (virtual and onsite)
Education and Experience
- 3+ years in employee benefits or insurance brokerage
- Experience with large group clients (100+ lives preferred)
- Knowledge of medical, dental, vision, and ancillary products
- Life and Health license (or ability to obtain)
- Proficiency in Microsoft Office and benefits systems
- Strong client relationship management
- High attention to detail in fast-paced environments
- Effective communication skills
- Ability to manage multiple priorities
- Collaborative and proactive mindset
Pay Details
The base compensation range for this position is $85,000 - $110,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity. Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.
Why Join Us
At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future. Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York. Employee Benefits We also offer our employees a comprehensive suite of benefits and perks, including:
- Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
- Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
- Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
- Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
… and so much more! This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings.
Equal Opportunity Employer
Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com.