Employee Benefits Account Manager

About the role

HUB International Limited (“HUB”) is one of the largest global insurance and employee benefits brokers, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in 600+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.

Summary

The Employee Benefits Assistant Account Manager (EBAAM) is the second level and customer facing service interface for our customers. The position requires a high degree of customer service, problem solving, and communications skills and works under the direction and supervision of the Employee Benefits Service Manager (EBSM).

Essential Duties and Responsibilities

• Assists Employee Benefits Account Manager (EBAM) by working with clients and employees to answer questions and resolve their issues.
• Loads and maintains all service activities in BenefitPoint.
• Affords assistance to EBAM in resolving enrollment and termination issues.
• Acts as a liaison with insurance carriers to resolve claim issues, billing issues, and other service matters.
• Provides members with assistance for appeals and other service matters.
• Researches questions to obtain accurate information to answer related to legislation and benefit laws regarding HIPAA, COBRA, and FMLA to assist the EBAM in their answer.
• Works with service teams and service team members to ensure continuity of work flow and processes between teams and to make sure adequate support, coverage and backup are in place at all times.
• Shares new and unique information with other HUB service team members.
• Maintains organized filing systems and timely submits all employee paperwork.

Department

Account Management & Service

Required Experience

• 1-2 years of relevant experience
• Negligible required travel

Required Education

• Bachelor’s degree from an accredited university preferred
• High School Diploma required

Travel

Negligible

Education/Licensing Requirements

• LA&H License preferred
• Must have or be willing to obtain a NC/SC Life and Health Insurance License within 60 days of employment.

Department

Account Management & Service

Equal Opportunity Employer

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

Contact Information

This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.