Employee Benefits Account Executive

About the role

The Employee Benefits Account Executive (AE) will provide professional, courteous account management and consultative services to assigned clients. You have the primary responsibility for account strategy, the client relationship, and client retention. Working alongside Sales Executives and Account Managers (if available), the AE is principally responsible for overseeing management of assigned accounts.

Responsibilities

• Maintain all client records
• Maintain positive carrier relationships
• Interpret technically written material and forms and through a variety of differing procedures and resources
• Participation in special projects as available and assigned
• Aid clients with claim resolution, appropriate coverage changes, inform and educate about coverage, exclusions, and exposures
• Handle all client inquiries, communications from insured and/or carriers and vendors, conflict resolution, and compliance on client deliverables
• Directly oversee and coordinate the delivery of HUB’s entire value proposition to assigned clients throughout the lifecycle
• Ensure Producer/Sales Executives are fully informed about, and prepared for all client meetings and interfaces to be able to manage the client relationship competently and proactively
• Direct and manage all service aspects of assigned accounts, ensuring accuracy and responsiveness to client needs
• Attend prospecting meetings with Producer/Sales Executive and assist in facilitating preparation of prospect materials and onboarding once the prospect has signed the Agent/Broker of record document
• Follow through on deliverables and action items as assigned
• Assist Producer/Sales Executive in account rounding and cross-selling new business initiatives
• Establish and maintain strong and productive professional relationships with Executive Level and other cognizant decision makers for assigned HUB clients
• Establish and maintain strong and productive professional relationships with insurance carrier marketing, underwriting, and risk control staff, including a detailed familiarity with each carrier’s products and services in support of assigned clients
• Possess a detailed knowledge of the client’s business and industry, being able to articulate applicable exposures to loss, insurance coverages, and appropriate/available risk management/control solutions
• Strives to understand client’s business and industry climate and particular challenges they face
• Key driver for executing critical path work for clients: Identify opportunities for cross-sell and up-sell of other HUB products and services
• Conduct annual review with clients making coverage and loss control recommendations focused on reducing the clients’ total cost of risk
• Provides regular two-way communication between the client and team
• Maintain HUB Values including HIPAA Compliance
• Supports, mentors, and develops account service team members (Account Managers, Benefit Specialists, Benefit Analyst, etc.)
• Contribute to inter-department referrals and to sales growth of team
• Reviews contracts and agreements for insurance coverage compliance and addresses coverage issues
• Provides support in identifying client insurance needs, gaps in coverage and loss exposure
• Recommend appropriate insurance coverage, implements coverage, manages timely production and delivery of renewal policies
• Critically analyze and compare insurance plans to determine suitability
• Negotiate terms, pricing, and conditions with carriers
• Prepare and maintain accurate summaries of insurance, schedules, and proposals
• Serve as a liaison between clients and carriers to resolve service issues and policy interpretation
• Collaborate with Producer/Sales Executive in policy review and delivery, meets with clients and identify ways to improve client service
• Serves as primary point of contact for large or complex clients
• Anticipates issues and proactively resolves complex problems, often without direct supervision
• Leads cross-functional collaboration and mentors team members
• Strengthens relationships with other departments and takes the lead on integrated projects that impact multiple areas of the business
• Owns and grows relationships with key or strategic clients
• Contributes to or leads strategic account planning and development

Qualifications

• MUST hold current Life/Health License in resident state; includes maintaining by meeting all continuation education and other requirements
• Must have Level 2 designation and be working towards Level 3 designation as defined in Employee Playbook