Emerging Technology Markets Service Manager

About the role

Step into a leadership role where your impact is seen every day. As a Service Manager at RDO Equipment Co., you’ll lead and develop a team of Emerging Markets Technology Specialist’s, manage schedules and workflows, and partner closely with customers to deliver timely, high‑quality service solutions. This position is ideal for someone who enjoys balancing people leadership with operational excellence and customer relationships. If you’re ready to grow your career with an organization built on strong values, teamwork, and long‑term success, join the RDO team today!

Responsibilities

• Managing Work Orders: opening and closing orders, keeping track of progress, ensuring everything runs smoothly with internal systems.
• Scheduling and Workflow Management: assigning the right techs to the right jobs at the right time, juggling schedules, managing workflows, making sure everyone knows where they need to be.
• Communication: connecting with the team and keeping customers in the loop to keep everything running smoothly and ensure alignment.
• Team Management and Development: leading a team of techs, motivating them, supporting their growth, handling issues, building a strong, talented crew.
• Customer Service and Relationship Building: ensuring customer satisfaction, building strong relationships, delivering a world‑class experience.

Requirements

• Leadership Abilities: ready to step into a leadership role with a desire to learn and grow.
• Customer Service Skills: passionate about delivering top‑notch customer experiences.
• Tech‑Savvy: confident using computers and quick to learn new systems.
• Experience: familiarity with the industry is a plus, but not required—we’ll support your learning.
• Communication: express yourself clearly, both in writing and in conversation.
• Pace: thrive in a fast‑moving environment where priorities can shift, and no two days are the same.
• Valid work authorization: candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Pay

$70,000 - $90,000 per year, with up to 24% bonus potential. Compensation reflects experience, leadership, and industry expertise.

Benefits

A comprehensive benefits package that supports your well‑being. For more details and to view these offerings, visit RDO’s benefits page. The company lives by its core values — they’re not just words on a wall — they’re how we work, grow, and lead. You’ll enjoy a dynamic environment where no two days are the same, a supportive team invested in your success, and opportunities to grow, learn, and lead in the industry.