Emerging Technology Enablement Lead

About the role

Serve as the lead for Artificial Intelligence (AI) workforce enablement, adoption and change management initiatives across Dairy Farmers of America (DFA).

Responsibilities

• Develop and maintain DFA's enterprise AI enablement strategy and roadmap
• Define and execute workforce adoption plans for Microsoft 365 Copilot and future AI platforms
• Design, deliver and continuously improve instructor-led, virtual and self-paced AI training programs
• Create role-based learning journeys for executives, leaders, individual contributors, power users and citizen developers
• Lead Copilot enablement programs, onboarding activities and office hours
• Build and maintain AI prompt libraries, user guides, knowledge repositories and self-service learning resources
• Develop and administer AI Champion and Super User programs across business units
• Partner with Learning & Development to implement AI learning content within DairyU and other learning platforms
• Partner with Internal Communications to create awareness campaigns, success stories and AI adoption communications
• Conduct executive enablement sessions focused on practical AI use cases and productivity opportunities
• Work with business stakeholders to identify training needs and align enablement efforts to business objectives
• Support AI proof-of-concept, pilot and production solution deployments through training and organizational readiness activities
• Collaborate with AI Governance, Risk, Security, Legal and Compliance teams to ensure responsible AI practices are incorporated into all training materials
• Establish and track AI adoption metrics, engagement metrics and training effectiveness measures
• Analyze user adoption data and recommend improvements to increase utilization and business value realization
• Create and maintain AI Office training standards, operating procedures and enablement frameworks
• Coordinate enablement support during AI solution go-live activities and post-implementation adoption reviews
• Facilitate workshops, demonstrations, office hours and community engagement sessions
• Serve as a subject matter expert for AI adoption, change management and workforce readiness initiatives
• Continually investigate emerging AI technologies, learning methods and industry best practices to improve the value of AI enablement programs
• Partner with AI Office leadership to support strategic planning and AI capability maturity initiatives

Requirements

• Undergraduate degree in Organizational Development, Communications, Business Administration, Information Technology, Education or related curriculum (or equivalent combination of experience and education)
• 8 or more years of experience in organizational change management, workforce enablement, training development, technology adoption, communications or related experience
• Experience designing and delivering enterprise learning and enablement programs
• Experience supporting digital transformation or technology adoption initiatives
• Experience developing learning pathways, curriculum and instructional content
• Experience facilitating workshops and executive-level training sessions
• Experience utilizing Microsoft 365 applications including Teams, SharePoint, OneDrive and Power Platform
• Experience with Microsoft 365 Copilot, Generative AI platforms or emerging technology adoption initiatives preferred
• Experience measuring adoption, engagement and business outcome metrics
• Experience partnering with cross-functional stakeholders and business leaders
• Strong understanding of Generative AI technologies and enterprise AI adoption strategies
• Strong understanding of Microsoft 365 Copilot and related Microsoft technologies
• Excellent leadership skills with proven problem-solving ability
• Excellent communication, presentation and facilitation skills
• Excellent customer service and stakeholder engagement skills
• Able to communicate clearly and effectively, both verbally and in writing
• Able to influence and build consensus across diverse stakeholder groups
• Able to organize time, energy and resources effectively to achieve goals
• Skill in change management, coaching and mentoring
• Skill in analyzing adoption metrics and translating insights into action plans
• Able to manage multiple initiatives and priorities simultaneously
• Must be able to read, write and speak English
• Able to travel 5-15% of the time

Pay

$130,000 - $140,000 / annually