Emerging Technologies Librarian

About the role

The ORNL Research Library is seeking an enthusiastic, innovative, and tech-savvy professional to support and enhance how users discover, access, and engage with library collections and services. This position primarily oversees the administration, maintenance, and optimization of cloud-based library systems and technology; supports and enhances access and discovery; and develops analytics and reporting to inform and support user-centered library services, including research impact.

Major Duties/Responsibilities

• Configure and support the library’s systems, 3rd party integrations, technology, and supporting platforms to ensure optimal discovery and access.
• Continually evaluate and enhance services, emphasizing accessibility and overall user experience.
• Clearly document various workflow processes.
• Collaborate with colleagues and internal and external groups to design, test, implement, and maintain system enhancements and services while working within established policies and workflows.
• Take a proactive and innovative approach to developing library technologies, systems, tools, and services.
• Provide training and support on library systems and services.
• Perform ongoing system maintenance, troubleshooting, and support to resolve access issues and improve service.
• Continually develop expertise with emerging technologies; monitor trends and best practices to recommend improvements for library technology and workflows.
• Develop and maintain dashboards, reports, and analytics to support system performance and service assessment, in collaboration with colleagues, including those supporting research metrics.

Basic Qualifications

• MS Degree in Library/Information Science from an American Library Association (ALA) accredited school or advanced degree in related discipline.
• Minimum of four years of experience supporting or working within enterprise-level systems, with a preference in library systems.
• Excellent verbal and written communication skills.
• Ability to work with internal and external parties to effectively and quickly resolve system issues.
• Excellent analytical and technical skills; successful experience completing complex projects and troubleshooting complex system issues and access problems.
• Ability to set priorities, learn new skills, and prioritize continuing professional development.
• Commitment to strong service values with demonstrated ability to exhibit sound professional judgment, discretion, strategic thinking, independent problem solving, and accountability.
• Commitment to taking initiative over projects, showing accountability and ownership for assigned work.
• Demonstrated ability to work creatively and effectively both independently and collaboratively.

Preferred Qualifications

• Knowledge of integrated library software and systems and discovery interfaces, like Ex Libris, Springshare.
• Demonstrated experience evaluating services and systems that support discovery and access.
• Knowledge of current issues and emerging trends in research library services and systems as well as emerging technologies.
• Experience with user-centered design and/or user experience (UX) evaluation, web technologies, and managing APIs.
• Experience with qualitative and quantitative data, bibliometric data sources, and research metrics.
• Experience with data extraction, manipulation, analysis, and visualization.
• Knowledge of programming languages.