Emerging Store Manager

Supervises customer service associates and designated team members. Responsible for managing the front end of the store and making recommendations on overall operations of the Pharmacy and Retail Store.

Responsibilities

• Supports Store Manager with overall store operations to achieve company deliverables; works alternate schedule with minimal overlap and assumes responsibilities of all store activities in the absence of the Store Manager.
• Ensures proper merchandising, protection of store assets, and improves store sales and profitability.
• Leads and manages store team members, including recruitment, hiring, performance management, and discipline to ensure teams are engaged and performing their responsibilities.
• Customer Experience:
  • Engages customers and patients by greeting them and offering assistance with products and services.
  • Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience.
  • Models and shares customer service best practices; monitors customer service, provides coaching, training, and develops improvement plans for both front-end and pharmacy.
  • Empowers team members to find impactful resolutions for customers, seeks solutions that exceed expectations, and builds loyalty.
  • Accountable for improving overall customer service metrics.
• Operations:
  • Supervises store operations and team members, including assigning daily activities, delegating tasks, managing shifts, approving time records, and handling scheduling conflicts to ensure proper coverage.
  • Collaborates with external partners to drive store future and supports Pharmacy Operations Manager in community outreach opportunities.
  • Supports Store Manager in leveraging data, analysis, and team input to make fact-based decisions and monitor impact.
  • Supervises store cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
  • Oversees front-end and pharmacy inventory, completes resets/revisions, price changes, and analyzes trends to create corrective action plans.
  • Ensures execution of operational feedback from Store Manager and District Manager through delegation and supervision.
  • Maintains store interior and exterior cleanliness, manages repairs and maintenance, and responds to emergencies.
  • Ensures team members are proficient with all computer and technology systems and software.
  • Provides for team member safety and well-being; effectively utilizes the Security Operations Center.
  • Complies with all company policies and procedures, and ensures strict adherence to laws and regulations, including sale of alcohol, tobacco, fresh food, and pharmacy products.
• Full Store Operation & Business Performance Management:
  • Independently analyzes financial and performance data; creates action plans to support business deliverables.
  • Uses operating statements, key performance indicators, and other tools to engage the team and drive store improvement.
  • Collaborates with Store Manager to identify sales opportunities and ensure growth through new initiatives.
  • Supports Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
• People & Performance Management:
  • Leads and trains team members; provides mentoring, coaching, and support for career development.
  • Manages team member discipline, coaching meetings, and makes recommendations regarding performance management, including discipline and termination.
  • Assigns responsibilities, develops performance plans, sets goals, observes performance, provides feedback, and gives recognition.
  • Acquires and retains talent, builds pipelines for proper staffing, and ensures a diverse leadership pipeline.
  • Anticipates staffing needs, develops talent plans, manages candidate pools, participates in interviews, and makes hiring decisions.
  • Ensures compliance with procedures for selection, recruitment, record retention, and training as required by company policy and laws.
  • Establishes a culture of accountability through clear expectations and performance management.
• Training & Personal Development:
  • Completes Store Manager learning and development program and all required courses, certifications, and training assigned by leadership.
  • Monitors own performance, seeks feedback, and commits to self-development with an Individual Development Plan.
  • Obtains and maintains a valid pharmacy technician license as required by state.
• Communications:
  • Communicates regularly with team members through one-on-one discussions and group meetings to ensure open communication.
  • Actively responds to team member questions or concerns.
  • Assists Store Manager in planning and communicating company and store strategy.
• Completes special assignments and other tasks as assigned.

Requirements

• Bachelor’s degree with a solid academic record (all majors welcome) OR satisfactorily completed a Walgreens Community Internship Program OR High School Diploma/GED and two years of experience in a supervisory position (does not require experience with direct reports).
• Demonstrated leadership abilities, including professional business ethics, self-motivation, strong communication skills, and business acumen.
• Completion of Store Manager training program (LEAP) or willingness to complete Walgreens Leadership Essentials training within 12 weeks of start date.
• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible schedule, including extended days, evenings, and weekend hours.
• Willingness to accept promotion into a Store Manager position, if offered, which may require relocation.
• Ability to transfer to other Walgreens retail locations within the same hiring area.

Preferred Qualifications

• Bachelor’s Degree.
• Internal candidates: Management experience, including supervising others, managing, and assigning work; experience across both front-end and pharmacy.
• External candidates: Business majors; prior retail or food industry experience.

Pay

The current salary range for this position is $45,000 - $71,550. The actual salary offered will depend on factors including geography, skills, education, experience, and other relevant considerations.

Benefits

For details on benefits, visit jobs.walgreens.com/benefits.