Emerging Store Manager

About the role

Supervises customer service associates and designated hitters. Manages the front end of the store and makes recommendations on overall operations. Supports the Store Manager with store operations to achieve company goals.

Responsibilities

• Manages store team members, including recruitment, hiring, performance management, and discipline.
• Engages customers and resolves complaints, ensuring a positive customer experience.
• Monitors customer service, provides coaching, and develops plans for improvements.
• Safeguards store assets, ensures proper merchandising, and improves store sales and profitability.
• Leads and manages store team members, including assigning daily activities, delegating tasks, and managing schedules.
• Supports external partnerships and leverages data and team member input to make fact-based decisions.
• Supervises cash management, inventory, and implements corrective action plans.
• Maintains store cleanliness and responds to emergencies.
• Ensures team members are proficient in computer and technology systems and complies with security protocols.
• Manages safety and well-being of team members, and complies with all company policies and regulations.
• Completes special assignments and other tasks as assigned.
• Independently analyzes financial and performance data, creates action plans, and engages the team to drive store improvement.
• Supports Pharmacy during busy periods, including serving as a pharmacy technician.

Requirements

Full-time position. Must be able to work flexible hours including extended days, evenings, and weekends. Must be fluent in English (except in Puerto Rico).

Qualifications

• Bachelor’s degree with a solid academic record, or satisfactory completion of a Walgreens Community Internship Program.
• Two years of experience in a supervisory position (for those without a bachelor’s degree).
• Demonstrated leadership abilities, including professional business ethics, self-motivation, and strong communication and business acumen.
• Completion of Store Manager training program (LEAP) or willingness to complete Walgreens Leadership Essentials training within 12 weeks of ESM start date.
• Ability to transfer to other Walgreens retail assets within the same hiring area.

Preferred Qualifications

• Bachelor’s degree.
• Management experience, including supervising others, managing, and assigning work.
• Prior retail or food industry experience.