Assistant Store Manager

The Assistant Store Manager at O'Reilly Auto Parts is responsible for supporting the Store Manager in various areas including sales, customer service, store appearance, and operations. Key duties include leading the store team in providing excellent customer service, supervising customer service levels, managing staffing during peak hours, assisting in hiring processes, ensuring proper handling of returns and exchanges, and performing store opening and closing duties.

Responsibilities

• Lead the store team in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
• Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak business hours.
• Aid in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and ensuring they stay current on training.
• Support the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to select qualified team members.
• Ensure the telephone is answered according to company policy and that all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner.
• Utilize the electronic outside purchase order ledger to handle special orders and outside purchases efficiently and according to procedure.
• Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately, and returned merchandise is processed or staged correctly.
• Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
• Communicate Zipline messages, delegate and complete Image Maker and merchandising tasks as assigned.
• Maintain compliance with company policies, including adherence to the posted work schedule, changes/deviations being approved by management, and team members clocking in/out correctly.
• Perform all store opening/closing duties, including day end procedures, verifying/securing money/deposits, preparing bank deposits, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicles.
• Maintain the store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles.

Requirements

• Sales Specialist Training
• Assistant Manager Certification
• RSS Certification
• Certified Parts Professional Certification (desired)
• ASE Certification (desired)
• Fluency in multiple languages (Spanish is highly desired)

Benefits

• Competitive Wages
• Paid Time Off
• Stock Purchase Plan
• 401(k) with Employer Contributions
• Total Compensation Package
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O'Reilly Auto Parts offers a total compensation package that includes competitive wages, paid time off, a stock purchase plan, and a 401(k) with employer contributions. Additionally, employees can take advantage of medical, dental, and vision insurance with an optional flexible spending account, as well as various health and wellbeing programs, educational assistance, and opportunities for career advancement.

The company is committed to fostering a diverse and inclusive workplace and is an equal opportunity employer. Qualified individuals with disabilities may be entitled to reasonable accommodations under the Americans with Disabilities Act.