Emergency Shelter for Families Coordinator

For more information, see the job posting.

About the role

The Emergency Shelter for Families Coordinator supports a safe and welcoming environment at the Emergency Shelter for Families (ESF), a critical program where families with minor children can stay safely together while they pursue housing stabilization.

• Ensures efficient and effective responses to families experiencing homelessness, including assisting families on the ESF waitlist in identifying support systems and alternative housing options outside of emergency shelter.
• Maintains the ESF waitlist and conducts timely evaluation of Coordinated Entry System referrals for ESF, including gathering additional required documentation for entry.
• Completes guest intakes, orients families to the ESF, and facilitates exits from ESF.
• Addresses ESF facility maintenance, housekeeping, supply, and procedural concerns.
• Coordinates with the Housing Authority of Champaign County regarding facility needs and client referrals.
• Documents issues and provides all formal notices to ESF guests.
• Provides housing stability and housing navigation-focused case management.

Responsibilities

• Ability to maintain a 24/7 on-call status and work a flexible schedule outside of traditional business hours to assist families at ESF, as needed.
• Ability to work outside of traditional business hours to accommodate program needs, including periodic early mornings, evenings, nights, and weekends.
• Transport clients using agency vehicles on occasion.
• Visit clients in community-based sites in Champaign County (e.g., libraries, shelters, public buildings, etc.).
• Attend community meetings, provide program information at community meetings, and collect and share relevant meeting information with the team.
• Handle program and client information in a confidential manner and report concerns as mandated.
• Follow written and oral instructions with minimum supervision.
• Attend worksite regularly to perform job duties and responsibilities.
• Use math in daily work tasks, such as calculating financial eligibility for services, determining level of subsidy assistance, and monitoring expenditures.

Requirements

• Bachelor’s degree in human services or related field and a minimum of three years of direct client service experience; combination of education, training, and experience in the field may be considered.
• Ability to pass a criminal background check.
• Strong background in customer service and human services with the program’s target population.
• Valid driver’s license and safe and reliable vehicle.
• Knowledge of housing continuums from shelter to home ownership in the service area.
• Proficient basic to advanced math skills to complete financial forms, develop reports, and understand statistical data.
• Possess household budgeting skills.
• Knowledge of continuing education options including high school, trade, and college.
• Understands steps to implement to work toward gainful employment for individuals lacking employment history.
• Knowledge of public assistance programs, including eligibility and application process.
• Knowledge of trauma-informed care principles.
• Ability to understand the vision, mission, and values of CCRPC and to implement them in everyday work.
• Strong interpersonal, written, and verbal communication skills and the ability to forge positive relationships with clients, co-workers, and colleagues.
• Proficient in English (spelling, punctuation, grammar).
• Aptitude to become proficient with proprietary database operations and demonstrate functional proficiency in file management and use of Microsoft Office.

Skills

• Mid- to high-level knowledge and experience in human social services, particularly with people impacted by homelessness.
• Facilities management experience.
• Excellent organizational, written, and verbal communication skills.
• Public speaking, facilitation, partnership, and records management skills.
• Excellent listening skills and the ability to share information with diverse audiences.
• Strong facilitation and partnership skills, including demonstrated ability to draft agendas, organize and lead meetings, and complete necessary follow-up.

Benefits

RPCs Community Services division is committed to offering qualified candidates ongoing training, support, and professional development experiences to support employee success.