Emergency Services Telecommunications Specialist (Per Diem)

About the role

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina. Provides expert telecommunications activities for continuous monitoring of hospital facilities and during emergency situations requiring the coordination of information to multiple police, fire and rescue agencies as well as medical personnel.

Responsibilities

• Receives, screens, prioritizes and documents incoming and outgoing emergency and non-emergency police calls using police telephone and radio communication equipment.
• Provides information and assistance to callers in a pleasant, calm and sensitive manner.
• Documents all calls promptly and legibly using the dispatch log system.
• Obtains accurate information from the caller upon answering the phone or radio.
• Prioritizes, disseminates and transmits accurate information in a timely manner to hospital police and/or hospital security services and requests additional assistance as needed from local police or fire agencies.
• Refers non-law enforcement matters to appropriate departments or personnel.
• Enters pertinent information into (CAD) Computer Aided Dispatch system, generates and distributes reports in RMS report writing system.
• Conducts want and warrant searches, identity checks, registration checks and vehicle owner information.
• Maintains contact with all police officers, security, and employees assigned police radios on assignment; maintains status and location of all field units.
• Analyzes situations accurately and takes effective action to help assure officer and public safety.
• Acts as a 24‑hour liaison for Simplex Fire Emergency Calls (outside facilities).
• Conducts fire drills; documents all fire alarms and fire drills within the hospital complex.
• Monitors and dispatches officers according to written protocol for all hospitals fire alarms.
• Acknowledges, signal silences and resets fire alarm.
• Conducts overhead pages for fire alarms.
• Receives elevator emergency calls.
• Monitors regulated high‑priority monitoring systems; monitors state and federal regulated systems and areas via camera/security alarms and dispatches officers for a security breach.
• Receives alarms from regulated central monitoring stations.
• Knowledgeable with regulated security/environmental alarm response policy, protocol and procedures.
• Communicates with outside agency central monitoring to resolve alarms.
• Pages/contacts the Incident Action Team for immediate alert/notification.
• Operates and maintains surveillance and alarm systems; monitors multiple video monitors and various alarm systems.
• Operates electronic access system, as requested.
• Participates and assists in documentation of panic alarm, Hugs infant abduction system testing.
• Documents/reports deficiencies for security systems testing.
• Documents work request for Plant Engineering Department as required.

Requirements

• Education: High school diploma or GED.
• Licensure/Certification: No licensure or certification required.
• Professional Experience: No experience is required.
• Knowledge/Skills/Abilities: Ability to prioritize and disseminate information calmly; proficiency with police telephone/radio equipment, CAD and RMS systems; ability to conduct want/warrant, identity, registration and vehicle checks; familiarity with fire alarm monitoring, security alarm response, surveillance systems, electronic access, and panic/Hugs infant abduction system testing; strong communication skills for interacting with callers, officers, security personnel, and outside agencies.

Pay

Salary range: $18.84 – $26.77 per hour (hiring range). Pay offers are determined by experience and internal equity.

Schedule

Work schedule: Variable (standard hours per week: 8.00). Work assignment type: Onsite.

Benefits

UNC Health benefits are available. If you are currently a participant in TSERS or the ORP through another North Carolina agency, you may continue participation in those plans at UNC Health.

Legal Employer: STATE; Entity: UNC Medical Center; Organization Unit: Hospital Police Department; Work Type: Per Diem; Location: Chapel Hill, NC; Exempt from Overtime: No.