Emergency Services Telecommunications Specialist

Responsibilities

• Communications Systems and Documentation
• Receives screens, prioritizes and documents incoming and outgoing emergency and non-emergency police calls using police telephone and radio communication equipment.
• Provides information and assistance to callers in a pleasant, calm and sensitive manner.
• Documents all calls promptly and legibly using the dispatch log system.
• Information Collection and Distribution
• Obtains accurate information from the caller upon answering the phone or radio.
• Prioritizes and Disseminates and Transmits accurate information in a timely manner to hospital police and/or hospital security services and requests additional assistance as needed from local police or fire agencies.
• Enters pertinent information into (CAD) Computer Aided Dispatch system, generates and distributes reports in RMS report writing system.
• Conducts want and warrant searches, identity checks, registration checks and vehicle owner information.
• Maintains contact with all police officers, security, and employees assigned police radios on assignment maintains status and location of all field units.
• Analyzes situations accurately and takes effective action to help assure officer and public safety.
• Maintains Fire Alarm Systems
• Makes 24-hour liaison for Simplex Fire Emergency Calls (Outside Facilities).
• Documents all Fire Alarms and Fire Drills within the Hospital Complex.
• Maintains status and location of all field units.
• Monitors and dispatches officers according to written protocol for all Hospitals Fire Alarms.
• Acknowledges, Signal Silences and Resets Fire Alarm.
• Conducts Overhead Pages for Fire Alarms.
• Receives Elevator Emergency Calls.
• Regulated High Priority Monitoring systems.
• Maintains contact with all police officers, security, and employees assigned police radios on assignment maintains status and location of all field units.
• Surveillance and Alarms
• Operates and maintains surveillance and alarm systems.
• Maintains multiple video monitors and various alarm systems.
• Operates electronic access system, as requested.
• Participates and assists in documentation of Panic Alarm, Hugs Infant Abduction System testing.
• Documents/Reports deficiencies for security systems testing.
• Documents Work Request for Plant Engineering Department as required.

Requirements

• High School diploma or GED.
• No licensure or certification required.

Qualifications

• No experience is required.