Emergency Services Rep- ER- Full Time Mids

About the role

If you're passionate about providing support and comfort to patients, this role is tailor-made for you. Join us to be a beacon of care and compassion, as you coordinate department activities, supplies, and communication. You’ll provide assistance to patients, families, visitors, and staff to optimize customer service. At MU Health Care, you won't just be performing tasks – you'll be the heart of our patient-centered approach, making a genuine difference in the lives of those we serve.

Department

Emergency Services

Facility

University Hospital – 1 Hospital Dr, Columbia, MO

Compensation

Compensation Base Pay Range: $15.81 - $24.92 per hour, based on experience

Shift Differentials

• Additional $2.00 per hour for weekend shift
• Additional $2.00 per hour for evening shift

About Mu Health Care

MU Health Care is proud to be named one of Forbes’ Best-in-State Employers seven years in a row, and that’s largely a result of the incredible culture and team we’ve built. At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. Here, we believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger — to have a voice and role in the work that is serving our community and changing the field of medicine.

Employee Benefits

• Health, vision and dental insurance coverage starting day one
• Generous paid leave and paid time off, including ten holidays
• Multiple retirement options, including 100% matching up to 8% and full vesting in three years
• Tuition assistance for employees (75%) and immediate family members (50%)
• Discounts on cell phone plans, rental cars, gyms, hotels and more

Detailed Job Description

Provide administrative and clerical support including processing emergency physician orders and computer entry. Answer phones, direct calls, and take messages for physicians, nurses, and staff. Function as the resource person and department communicator such as knowing the location of staff, equipment, and supplies. Maintain inventory and par levels of unit forms and general office supplies. Coordinate paperwork for the unit. Maintain accurate and timely entry of information into the computerized bed-management system. Perform charge entry duties, and collect patient and unit data as assigned. Assist in the coordination of emergencies and codes. Demonstrate the ability to organize workload and manage multiple tasks while maintaining a clutter-free and orderly environment including prompt answering of unit telephones and accurate delivery of messages and information to patients, families, visitors, staff, and personnel upon request. Educate and train new ESRs, students, and other staff related to ESR activities and responsibilities. Maintain appropriate medical records and other forms needed during computer downtime. Deliver and collect lab specimens and supplies from other departments. Coordinate and facilitate department activities including answering call lights promptly using positive guest relations skills and notifying appropriate staff. Monitor visitors in the department and alert staff to possible problems and security issues. Greet and direct patients, visitors, and employees with courtesy and respect and address them professionally. Utilize the principles of Patient Family Centered Care. Promote and achieve the satisfaction of internal customers. Effectively intercede with families and patients and resolve concerns if able, if not able consult with the RN providing care to the patient. Assist nursing staff /ancillary staff as needed in both routine and emergent situations including the transfer of patients from bed to bed, stretcher, or wheelchair. May complete unit/department-specific duties and expectations as outlined in department documents.

Required Qualifications

• High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
• Two (2) years of customer service or equivalent.
• Sixty (60) hours of college coursework may be substituted for experience.

Preferred Qualifications

• Additional license/certification requirements as determined by the hiring department.