Emergency Services Project Manager

About the role

The Emergency Services Project Manager is responsible for responding to and managing emergency mitigation projects, both residential and commercial, resulting from property damage caused by water, fire, smoke, wind, and other natural disasters. This position requires the ability to simultaneously manage multiple emergency mitigation projects at various stages of mitigation and dry‑out. It requires job site visits, customer interactions, scheduling crews, and oversight of water extraction, demo/clean‑up, board‑up, structural dry‑out, and jobsite safety.

Responsibilities

• Professionally represent the company's Purpose and Core Values.
• Assess damages to create professional, well‑organized, thorough estimates within designated time frames using Xactimate.
• Adhere to company SOPs, including accurate job costing, homeowner communications, and job notations in DASH.
• Provide timely communications with customers, insurance adjusters, and agents.
• Organize and manage multiple emergency service mitigation projects simultaneously.
• Create invoices for completed jobs and submit per company invoicing protocol.
• Maintain acceptable sales levels and profit margins.
• Manage crews, oversee quality, and ensure excellent customer service.
• Generate daily Work Orders; assign jobs and coordinate crews.
• Assure all team members are working according to industry standards and protocols.
• Keep the job site broom clean, safe, and secure at all times.
• Be available for on‑call emergency services and after‑hours work on a rotational basis.

Qualifications

• 5+ years' experience handling emergency mitigation services in residential/commercial property restoration.
• 5+ years in the insurance property restoration industry.
• Project management experience in construction or insurance property restoration.
• IICRC certifications in WRT and ASD.
• Well‑versed in writing insurance claim estimates using Xactimate estimating software.
• Proficiency in Xactimate.
• Intermediate Microsoft Office user; Excel, Word, and Outlook.
• Experience with DASH software is a plus.
• Ability to lead/motivate and manage others daily in a positive manner.
• Effective organizational, stress, and time management skills; proven ability to multi‑task.
• Excellent communication skills with people from all walks of life.
• Professional appearance and demeanor.
• Self‑motivated, responsible, and accountable.
• Ability to work after hours/on‑call on a rotational basis as well as occasional overnight travel.

Physical demands

• Medium Work – Exerting up to 50 lbs of force occasionally and/or up to 30 lbs of force frequently or up to 10 lbs of force constantly to lift, carry, push, pull, or otherwise move objects, including the human body.
• Standing – For sustained periods of time.
• Walking – Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Climbing – Ascending or descending ladders, stairs, scaffolding, ramps, poles, etc., using feet, legs, hands, and arms.
• Balancing – Maintaining body equilibrium to prevent falling.
• Stooping – Bending body downward and forward by bending the spine at the waist.
• Kneeling – Bending legs at the knee to come to rest on one or both knees.
• Crouching – Bending body downward and forward by bending the leg and spine.
• Crawling – Moving about on hands and knees or hands and feet.
• Fine Manipulation – Picking, pinching, typing, or otherwise working primarily with fingers rather than the whole hand.
• Repetitive Motion – Substantial movements (motions) of the wrists, hands, and/or fingers.
• Grasping – Applying pressure to an object with the fingers and palm.
• Talking – Expressing or exchanging ideas by means of spoken word to others accurately and quickly when necessary.
• Hearing – Receiving detailed information through oral communication at normal speaking levels with or without correction.
• Vision – Close visual acuity to perform activities such as preparing and analyzing data, transcribing, viewing a computer monitor, and reading with or without correction. Visual acuity to operate a motor vehicle and determine the accuracy, neatness, and thoroughness of work performed with or without correction.

Work environment

Work is generally performed at various jobsites as necessary to supervise safety and quality of work being performed. Some office work is required to complete paperwork. Activities occur inside and outside and are subject to:

• Weather and temperature changes.
• Noise.
• Hazards such as moving vehicles, proximity to moving mechanical parts, electrical current, high places, high heat, and exposure to chemicals.
• Atmospheric conditions such as fumes, odors, dust, mists, gases, or poor ventilation.
• Close quarters: crawl spaces, small enclosed rooms, attics, etc.

Schedule

Full‑time Exempt. Hours: 7:00am–4:00pm Monday – Friday (hours may vary) and after‑hours as needed. This includes working nights, weekends, and/or holidays on a rotational on‑call basis, as well as occasional overnight travel to assist with storm‑related emergency mitigation operations.

Benefits

• Health, Vision, and Dental insurance.
• Retirement plan with company match.
• Paid time‑off.
• Paid holidays.