Emergency Response Specialist

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Provide protection and other security-related functions for the client’s campus assignments including campus surveillance and timely communication of vulnerabilities and/or safety concerns.
• Provide response services for a variety of situations including natural disasters, civil unrest, workforce disruptions, and high-risk terminations.
• Respond to emergencies and provide medical support, as necessary.
• Supply high quality service for concierge and receptionist functions.
• Deescalate tense situations or individuals that arise at the client’s campus and/or events.
• Congduct threat monitoring and provide recommendations.
• Participate in crisis planning and recommend solutions.
• Conduct investigations and complete investigative reports.
• Complete a variety of reports such as suspicious activity reports, incident reports, shift logs, pattern of life reports, medical treatment reports, and other administrative reports and requirements.
• Ensure the vehicle is always clean and operating within all safety and maintenance guidelines.
• Operate and maintain protective, operations, and communications equipment and promptly identify and escalate deficiencies/failures.
• Assist with protection schedules and team assignments, as directed.
• Provide event security functions for corporate events.

Qualifications

• Bachelor's degree preferred with at least five years of armed protection experience for corporate sites or equivalent experience and skills.
• Current CA Guard Card, CA Exposed Firearms Permit, and CA CCW or HR218 are required.
• Military or law enforcement experience, preferred.
• Excellent written and verbal communication skills.
• Effective independent judgment/decision-making and problem resolution skills.
• Able to interact effectively at all levels and across diverse cultures.
• Professional appearance and demeanor.
• Concierge-level customer service skills.
• Computer knowledge; Microsoft Office.

Working Conditions

• With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;
• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Exposure to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
• Rapid and effective decision-making during unusual or emergency situations.
• Work in environments and under conditions that require carrying authorized weapons and ammunition, the use of protective gear and devices, and/or awareness of personal safety and safety of others.
• Frequent sitting, standing, and/or walking.
• Travel, as required.