Emergency Medical Services Dispatcher - Contingent On-Call (No Benefits) - 529822

Pay Grade/Pay Range: Minimum: $16.63 - Midpoint: $19.95 (Hourly)

About the Role

The Emergency Medical Services Dispatcher receives and processes requests from a variety of sources, including multiple telephone lines and radio frequencies, for emergency and non-emergency assistance under moderate supervision. Dispatches appropriate personnel efficiently and timely, operates various online systems to enter, update, and retrieve data, and maintains logs and files.

Receives and manages requests for emergency and non-emergency medical assistance, provides instructions as necessary, and coordinates dispatch and communications activities to ensure the appropriate EMS response. Maintains contact with emergency personnel in the field, provides information to responding units regarding location, directions, and changes to circumstances, and responds to information requests from responding EMS personnel. Coordinates assistance from other agencies and/or departments as requested.

Responsibilities

• Process requests for emergency and non-emergency medical assistance from multiple sources.
• Dispatch appropriate personnel in an efficient and timely manner.
• Operate online systems to enter, update, and retrieve data.
• Maintain logs and files related to dispatch activities.
• Provide instructions and coordinate communications to ensure appropriate EMS response.
• Maintain contact with emergency personnel in the field.
• Provide location, directions, and updates to responding units.
• Respond to information requests from EMS personnel.
• Coordinate assistance from other agencies or departments as needed.

Requirements

• High school diploma or GED.
• Some previous dispatch experience.
• Knowledge of emergency dispatch procedures and emergency communications principles and practices.
• Functional understanding of communications equipment, CAD systems, 2-way radios, telephone, and recording equipment.

Skills

• Excellent organizational and administrative skills.
• Ability to communicate effectively with EMS staff and healthcare professionals.
• Ability to maintain strict confidentiality of protected health information and comply with HIPAA regulations.
• Ability to cope with stressful conditions.
• Tact, versatility, and adaptability.
• High degree of self-motivation and directional initiative.
• Working knowledge of data entry and Microsoft Office.
• Skill in exercising initiative, judgment, problem-solving, and decision-making.

Schedule

Varies; must be available to work evenings and weekends.

Background Investigation

Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation, including information obtained from social media and other internet sources. A prior conviction does not automatically disqualify a candidate; an individualized review will be conducted before a hiring decision is made.