Emergency Management Program Manager

The Waymo Operations team is seeking a skilled Operations Manager to own the end-to-end operational control, training, SOP development, and growth of the Emergency Response Team (ERT). This role reports to the Head of Event Response.

Responsibilities

• Own real-time workflows for critical field events, integrating emergency protocols with Business Continuity Plans.
• Develop and implement strategies to optimize bandwidth during a market crisis.
• Build, publish, and audit site-specific procedures ensuring all facilities have required readiness equipment, redundancy, and tooling.
• Serve as the primary liaison for Public Safety Answering Points, establishing specialized communication lines for planned and unplanned events.
• Coordinate the planning and mitigation for natural disasters, severe weather, and geopolitical risks, driving continuous improvement through tabletop exercises, full-scale drills, and post-event After-Action Reviews.
• Optimize paging, handoff processes, and crisis-throttling tools to maximize agent bandwidth and prioritize events causing significant community impact during an active crisis.

Requirements

• 8+ years in operations, program management, emergency and disaster planning.
• 3+ years experience building, scaling, or managing global on-call programs, Business Continuity Planning, escalation pathways, or large-scale Emergency Response Teams.
• Bachelor’s degree in Emergency Management, Homeland Security, Public Policy, Operations Management, or a related field (or equivalent practical experience).
• Deep knowledge of developing, publishing, and maintaining site-specific Emergency Action Plans and seamlessly integrating them into broader Business Continuity Plans.
• A proven track record of scaling emergency response teams, on-call programs, and escalation management frameworks across multiple domestic and international regions.
• Experience managing emergency response, incident management, or physical safety operations within a tech company, ride-sharing platform, autonomous vehicle (AV) company, or large logistics/fleet network.
• We prefer background working directly with public safety agencies, emergency services (PSAPs), law enforcement, and city officials to coordinate safety efforts during major public events or crises.
• Certifications such as Certified Business Continuity Professional (CBCP), Associate Business Continuity Professional (ABCP), or structural frameworks like FEMA’s National Incident Management System (NIMS) / Incident Command System (ICS) (specifically ICS 100, 200, 700, 800).
• Experience managing queue prioritization, tooling outages, and operational bandwidth (e.g., dynamically throttling or routing support requests by market during a localized crisis).

Qualifications

• Travel up to 25% to visit ERT sites, occasional travel to Waymo HQ in MTV.

Benefits

Waymo employees are eligible to participate in the Company’s discretionary annual bonus program, equity incentive plan, and generous benefits program, subject to eligibility requirements.

Pay

The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process.

Salary Range $190,000—$234,000 USD