Emergency Management Case Managers & Leads (Individual Assistance)

AC Disaster Consulting (ACDC) offers full-spectrum emergency management services to public and private clients. Our experienced professionals have been part of the growth and modernization of emergency management for nearly 30 years, proudly supporting programs for some of the most challenging natural disasters and catastrophic events under our mission of staying competent, caring, and connected.

Mission

Driven by compassion. Defined by expertise. Strengthened by collaboration. We empower communities to improve disaster outcomes and build lasting resilience.

Vision

In the true spirit of emergency management – ACDC seeks to solve crises, both for the communities and individuals affected by disasters as well as for the clients we serve. Our team brings a whole community approach, compassionate guidance, and decades of hands-on experience to best embody our core values: competent, caring, and connected.

The position will be guided by ACDC’s Corporate Values Platform in all activities.

About the Role

The Emergency Management Case Manager & Leads will provide compassionate, survivor-centered case management services that empower individuals and families affected by disasters to navigate available assistance programs, overcome recovery barriers, and achieve safe, sustainable recovery through coordinated support, resource advocacy, and community partnerships.

This is a full-time, non-exempt, temporary, hourly position paying $25-30 per hour. The role is based in Washington state (Spokane or Lakewood areas) and requires up to 25% travel, including deployment to client sites for extended periods.

Responsibilities

• Work as part of the Case Management team and perform all duties as assigned.
• Attend meetings and conference calls with clients and homeowners.
• Attend training on program requirements and apply all policies and procedures as required.
• Manage individual workload of case management, ensuring productivity and communications that enable accurate, efficient, and compliant program processing and tracking.
• Understand program needs, policies, departmental process flows, and standard operating procedures.
• Review records for inconsistencies, investigate and resolve issues with analysis and customer service skills.
• Communicate, resolve, and escalate problems and concerns according to proper protocols.
• Perform other duties as assigned.

Requirements

• At least one year of professional case management, social services, emergency management, or disaster recovery experience.
• At least one year of experience documenting client services and maintaining confidential records.
• High school diploma or equivalent.
• Must be 18 years of age or older.
• Eligibility to work in the United States without employer-sponsored visa.
• Must pass company and any applicable client background check and reference check upon offer of employment.

Preferred Qualifications

• Associate degree or higher in social services.
• Case management experience with housing programs.
• At least one year of FEMA HMA grant experience.

Skills

• Ability to effectively communicate both verbally and in writing.
• Ability to maintain confidentiality with sensitive customer and internal information.
• Capable of multitasking when necessary.
• Strong familiarity with state and local governments.
• Highly organized, detail-oriented, and self-motivated.

Schedule

Schedule may vary. Work on evenings and weekends may be required. Dependability and punctuality are paramount.

Physical Demands

• Mobility required on-site with clients.
• Sitting or standing for hours at a time.
• Ability to work at a computer for extended periods.
• Ability to manipulate up to 25 lbs. repetitively throughout the day.

Working Environment

Emergency management personnel may work in an office or home environment or be deployed to the field, which may require working outdoors in adverse weather conditions. Work may be on-site with clients (e.g., EOC, hospital, debris sites, or local government buildings). All ACDC positions are remote work site positions with the home location agreed upon at hire.