Case Managers & Leads (Individual Assistance)

AC Disaster Consulting (ACDC) offers full-spectrum emergency management services to public and private clients. Our experienced professionals have been a part of the growth and modernization of emergency management for nearly 30 years, proudly supporting programs for some of the most challenging natural disasters and catastrophic events under our mission of staying competent, caring, and connected.

About the Role

Driven by compassion and defined by expertise, ACDC empowers communities to improve disaster outcomes and build lasting resilience. The Emergency Management Case Manager & Leads will provide compassionate, survivor-centered case management services that empower individuals and families affected by disasters to navigate available assistance programs, overcome recovery barriers, and achieve safe, sustainable recovery through coordinated support, resource advocacy, and community partnerships.

This is a full-time, non-exempt, temporary hourly position paying $25-30 per hour, based in Washington state (Spokane or Lakewood areas). Successful candidates will be local to Spokane or Lakewood, WA. Up to 25% travel is expected, including deployment to client sites for extended periods.

Responsibilities

• Work as part of the Case Management team and perform all duties as assigned.
• Attend meetings and conference calls with clients and homeowners.
• Attend training on program requirements and apply all policies and procedures as required.
• Manage individual workload of case management, ensuring productivity and communications that enable accurate, efficient, and compliant program processing and tracking.
• Understand program needs, policies, departmental process flows, and standard operating procedures.
• Review records for inconsistencies, investigate and resolve issues with analysis and customer service skills.
• Communicate, resolve, and escalate problems and concerns according to proper protocols.
• Perform other duties as assigned.

Requirements

• At least one year of professional case management, social services, emergency management, or disaster recovery experience.
• At least one year experience documenting client services and maintaining confidential records.
• High school diploma or equivalent.
• Must be 18 years of age or older.
• Eligibility to work in the United States without employer-sponsored visa.
• Must pass company and any applicable client background check and reference check upon offer of employment.

Qualifications

• Associate degree or higher in social services (preferred).
• Case management experience with housing programs (preferred).
• At least one year FEMA HMA grant experience (preferred).
• Strong familiarity with state and local governments.
• Highly organized, detail-oriented, and self-motivated.
• Ability to effectively communicate both verbally and in writing.
• Ability to maintain confidentiality with sensitive customer and internal information.
• Capable of multitasking when necessary.

Working Conditions

• Schedule may vary; work on evenings and weekends may be required.
• Mobility required on-site with clients.
• Sitting or standing for hours at a time.
• Ability to work at a computer for extended periods.
• Ability to manipulate up to 25 lbs. repetitively throughout the day.
• May work in an office, home environment, or be deployed to the field, including outdoors in adverse weather conditions.
• Work may be on-site with clients (e.g., EOC, hospital, debris sites, or local government buildings).
• All positions are remote work site positions with the home location agreed upon at hire.

Workplace Health & Safety

Employees are expected to champion a culture of safety by complying with all health and safety policies and procedures, completing required training, identifying and reporting hazards, exercising sound judgment, and taking reasonable care to protect the health and safety of themselves, their colleagues, clients, and the communities we serve.