Emergency Dispatch Communications Specialist

Job Description

Updates the status of field units and aircraft, ensuring compliance and timely transport. Other duties include:

• Promptly answers incoming calls, collects pertinent information, and enters required details into the Computer Aided Dispatch (CAD) System.
• Completes the CAD log with patient demographics and time-stamped events to ensure accurate documentation and adherence to department protocols.
• Captures patient updates to supervisors, medical control, transport teams, sending and receiving facilities, and the accepting physician.
• Manages high-stress phone calls from physicians and hospital staff.
• Utilizes all systems and equipment proficiently in the communications center.
• Affords assistance in training and mentoring new employees, attends staff meetings, and maintains current knowledge of operational processes.
• Supports EMS Dispatch Communications Center functions and needs.
• Maintains awareness of all radio traffic while listening for pre-alerts to incoming calls, alerting units, and promptly updating the status of units.

Knowledge, Skills, And Abilities

• Proficient verbal and written communication skills
• Proficient in computer database skills
• Proficient in real-time documentation in electronic format
• Knowledge of AdventHealth policies, procedures, and protocols
• Advanced computer skills
• Utilizes all electronic foundational resources and tools to efficiently maintain throughput process across AdventHealth and sending/receiving facilities
• Critical-thinking and problem-solving ability
• Ability to function in a fast-paced, stressful environment
• Ability to engage in self-evaluation about performance and professional growth
• Ability to accept constructive feedback regarding work performance
• Ability to establish and maintain cooperative working relationships with others contacted during work
• Understanding of Health Insurance Authorization process (preferred)
• Medical terminology and/or coding skills (preferred)

Education

• High School Grad or Equiv
• Field Of Study: High School Diploma or Equiv Required

Work Experience

• 1+ year minimum relevant communications center experience (preferred)

Additional Information

N/A

Licenses And Certifications

• Emergency Medical Tech Cert (EMT) (preferred)
• Licensed Paramedic (PARA) (preferred)
• Driver's License (DL) (preferred)

Physical Requirements

View physical requirements

Pay Range

$19.23 - $30.77

Background Screening Requirement

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/. This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.