Emergency Department Patient Registeration Specialist

Patient Access Representative

Position Summary: The Patient Access Representative is the first point of contact for patients and visitors, creating a warm, welcoming, and professional experience while supporting patient registration, insurance verification, and administrative processes. This role requires exceptional customer service skills, attention to detail, and proficiency in electronic medical records (EMR) systems. Team members may support Emergency Department, Outpatient/Clinic, and Main Admitting/Inpatient areas based on operational needs.

Key Responsibilities

• Emergency Department (ED)

• Provide outstanding customer service to patients, families, and visitors in a fast-paced, 24/7 emergency care environment.
• Register patients arriving through the Front Triage Desk, Ambulance Bay, or at the bedside.
• Verify and update patient demographic and insurance information with a high degree of accuracy.
• Obtain and scan identification, insurance cards, and required consent forms into the EMR system.
• Complete bedside registration using portable computers while maintaining patient privacy and confidentiality.
• Absorb and respond to inquiries from patients and their families.
• Assist uninsured patients with self-pay processes and payment options.
• Complete required Medicare and admission-related documentation as needed.
• Work rotating 12-hour shifts, including weekends, holidays, and overnight coverage as required.

• Outpatient/Clinic

• Greet and check in patients while providing a positive and efficient patient experience.
• Accurately locate patient records within the EMR system.
• Verify and update demographic and insurance information.
• Support patient checkout processes, including scheduling follow-up appointments and charge entry.
• Answer patient questions regarding laboratory, radiology, pharmacy, and other clinic services.

• Main Admitting/Inpatient

• Welcome and assist patients seeking hospital services, including admissions, surgery, laboratory, and radiology.
• Complete patient registration and insurance verification processes.
• Update patient information in the EMR accurately and efficiently.
• Provide information and support regarding hospital services and procedures.
• Travel to inpatient units as needed to complete bedside registration and admission activities.

Required Skills & Qualifications

• Strong customer service and patient-focused communication skills.
• Experience using Electronic Medical Record (EMR) systems preferred.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to maintain accuracy while working in a fast-paced environment.
• Strong organizational and multitasking abilities.
• Ability to handle confidential patient information in compliance with HIPAA regulations.
• Proficiency with computers, data entry, and Microsoft Office applications.

Preferred Qualifications

• Previous healthcare registration, patient access, medical office, or hospital experience.
• Knowledge of insurance verification, medical terminology, and healthcare workflows.
• Experience working in emergency, outpatient, or inpatient healthcare settings.

Core Competencies

• Customer Service Excellence
• Patient Registration & Admissions
• Insurance Verification
• EMR Documentation
• Attention to Detail
• Problem Solving
• Team Collaboration
• Adaptability in a Fast-Paced Environment
• Professionalism and Compassion

Job Type & Location

This is a Contract to Hire position based out of Fishers, IN.

Pay And Benefits

The pay range for this position is $16.00 - $16.00/hr.

Requirements: Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.