Emergency Department Medical Clerk - PRN

Responsibilities

• Coordinates communication within the Emergency Department (ED) via processing records and paging staff as needed.
• Collaborates with diagnostic departments to assure patients are transported and returned from testing in a timely manner.
• Exhibits good customer service when communicating by phone and in person.
• Provides registration service for patients admitted via ambulance.
• Responds to trauma and other codes to quickly obtain patient information so orders can be implemented in a timely manner.
• Prepares and implements John / Jane Doe and Trauma records.
• Directs the flow of families, providers, and other staff in the ED / Fast Track areas to assure the staff and families are directed to the proper patient in an ever changing environment where patients may be moved repeatedly throughout a few hour stay.
• Maintains order in the nurses’ station.
• Assures records get to the correct provider, nurse, or other staff and are properly returned for the next user.
• Copies records and reconciles all visits to assure proper charges have been submitted.
• Prioritizes requests in a calm and professional behavior in a fast paced and stressful environment.
• Answers and transfers phone calls and completes daily and monthly reports.
• Greets and assists patients and clients.
• Schedules appointments and consults.
• Assembles admission paperwork.
• Prepares and maintains patient charts; reverses and returns to medical records upon discharge.
• Provides appropriate MAR’s for admitting, discharge, and transfers.
• Assists with Code Blue orders.
• Assists with grief support by requesting clergy and funeral home services.
• Updates unit census board as requested by the charge nurse.
• Provides routine support for ED / Fast Track through scheduling, reception, records maintenance, coordination with other hospital departments, and general assistance.
• Captures patient information for billing to outside providers.
• Orders charts, labs, and medical supplies and materials.
• Performs clerical duties including mail delivery, faxing, copying, and scanning.
• Produces and distributes department mailings.
• Assembles reports and informational or paperwork packets.
• Orders and restocks office and medical supplies.
• Trains medical support staff.
• May be asked to observe patients experiencing suicidal ideation, behavioral health issues, or other safety concerns to ensure safety and stability.
• Records and reports all information within scope of knowledge.
• Makes observations and reports to the charge nurse about the condition of patients.
• Monitors the entire department for opportunities to improve safety and / or patient care.
• Actively contributes to process improvement activities.

Qualifications

• Non-supervisory – Two (2) years of administrative/clerical experience.
• Supervisory – None
• Current Basic Life Support (BLS) card required.
• Completes Crisis Prevention Intervention (CPI) training and Suicide Observation training within sixty (60) days in position.