Emergency Contact

About the role

Charities Housing's mission is to develop, own and manage the highest quality affordable housing for extremely low and very low-income individuals, families and those in our community with special needs. For nearly 30 years, through service enhanced property management and structured resident involvement, Charities Housing has fostered and supported the highest standards of human dignity in our communities. The culture at Charities embraces a respectful, diverse and empowered environment. We value a healthy work-life balance and encourage everyone to speak up and step up. Growth, mentorship and training are a priority for our teammates. We like to think outside the box and keep our entrepreneurial spirit alive and strong as the company continues to grow. We believe in working hard, but also having fun along the way and celebrating our accomplishments.

Responsibilities

• Monitor and report emergencies, maintenance problems, health and safety concerns, and lease violations that pose a threat to the health and safety of residents or the property.
• Respond to emergencies by first calling 911 and then the Manager or Regional Property Supervisor.
• Remain at the property until the Manager or their supervisor contacts them with instructions.
• Retain a list of emergency contact numbers for Charities Housing and service providers at all times.
• Set a schedule with the Regional Property Supervisor; any schedule modification requires prior approval from the supervisor.
• Emergency Contact and family must follow Charities Housing Code of Conduct at all times while on Charities Housing property.
• Emergency Contact will not enforce policies or interview residents regarding after‑hours or overnight guests or other lease violators; the role is to monitor and report only.
• Perform after‑hours walk‑throughs of the property’s exterior common grounds (including parking lot), fill out work order requests on the Maintenance Request Form (including date received), and provide these to the Manager/Assistant Manager the following work day.
• Inform Charities Housing when absent from the property for one or more consecutive nights.
• Unlock vacant apartments for vendor work on an as‑needed basis.
• When needed, clean or pick up debris around common areas during walk‑throughs of the grounds.
• Post general notices (no legal notices).
• Post warnings on cars without permits and forward tow requests to management.
• Forward emergency calls to the Manager.
• Report on resident activity that violates the lease.
• Enter all hours worked on a timecard.
• Perform other duties as assigned.

Benefits

Use of a free apartment, subject to California law and a voluntary written agreement. No relocation benefits will be provided.

Schedule

This is a part‑time, temporary position. The Emergency Contact sets a schedule with the Regional Property Supervisor; any schedule modification requires prior approval from the supervisor.