Emergency Communications Specialist II

About the role

This position is considered a Safety-Sensitive position. Applicants who pass the interview process will be subject to drug and alcohol testing.

Responsibilities

• Answers 911 emergency and non-emergency telephone calls to assist citizens and visitors with emergency and non-emergency situations;
• Gathers information from the caller.
• Determines type, location, and extent of emergency situations.
• Affords assistance with handling unusual and irregular calls, and codes all calls for services appropriately.
• Affords assistance in communicating with the public, some of whom are under extreme distress.
• Operates the CAD system to dispatch police and fire resources in accordance with operational policies, procedures, and protocols.
• Utilizes various methods of communication, including telephone, radio, telecommunication device for the deaf (TDD), and computer, and can read, hear, and quickly comprehend the information received.
• Maintains monitoring of public safety radio frequencies and logs radio traffic while police or fire personnel are on duty.
• Performs data entry and verification through the National Crime Information Center (NCIC) for outstanding warrants, criminal histories, vehicle registrations, license status, and stolen items; places calls to other counties to check warrant status.
• Determines appropriate level of response by field personnel and relays information to an emergency scene and to field units as needed.
• Reads maps and gives appropriate directions to the location of the incident as needed.
• Logs units in and out of service for accurate shift records.
• Notifies other city departments and public utilities concerning emergencies.
• Enters and/or assists in the communication of Amber, Silver, and Blue alerts.
• Attends training sessions as required.
• Provides information and assistance to members of the public.
• Makes appropriate contact with other departments, agencies, businesses, etc. for needed assistance and/or response.
• Affords assistance to other Emergency Communications Personnel as needed.
• Enters and/or assists in the communication of reverse 911 emergency alerts and notifications.
• May serve as an emergency communications representative of the department to any agency for Police and Fire communications coordination.
• May serve on a Telecommunicator Emergency Response Taskforce (TERT) or as a tactical dispatcher in an incident communications center.
• Performs other work as assigned.

Qualifications

• Requires a High School diploma or GED equivalent.
• Must be at least 18 years of age.
• Must have one (1) year of experience as a Public Safety Telecommunicator working in a Public Safety Answering Point.
• Preferred no less than forty-five (45) hours of public safety communications coursework that meet the minimum course of study requirements as set forth by the Tennessee Rules of Department of Commerce and Insurance Emergency Communications Board, Chapter 0780-6-2, Dispatcher Training Regulations.
• Preferred N.C.I.C. (National Crime Information Center) or T.I.E.S. (Tennessee Information Enforcement System) valid certification.
• Preferred Emergency Medical Dispatch and CPR valid certifications.
• Preferred to have been employed as a Public Safety Telecommunicator within the last year.

Benefits

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Pay

CITY OF MURFREESBORO BI-WEEKLY PAYROLL CALENDAR FOR 2026

WORK WEEK: SUNDAY - SATURDAY

26 PAY DATES

TWO WEEK PAY CYCLE

START

END

CHECK DATE

START

END

CHECK DATE

Schedule

Shifts and days off are subject to change based on staffing needs and must be available to work rotating and odd work schedules. Shifts and days off are subject to change each month based on ECS2 training rotation needs.