Emergency Communications Ctr Specialist- Communications Ctr

About the Role

This position operates on a night shift schedule from 7pm to 7:30am, consisting of three 12-hour shifts per week. The role focuses on effectively communicating emergency information to appropriate stakeholders.

Responsibilities

• Receives and transmits emergency and urgent information via radio, computer, and telephone to pre-hospital and in-house personnel.
• Answers and appropriately directs incoming emergency calls from transport and on-scene personnel, providing efficient support and assisting with the coordination of resources.
• Facilitates effective and accurate communication between internal and external departments and staff.
• Provides security dispatching services, monitoring cameras and alarms and reporting activity.
• Maintains accurate documentation of clinical and billing information, emergency communications, and security and medical events, relaying to appropriate personnel as needed.
• Assists with the training of new employees, developing reports, and maintaining emergency communication equipment.

Requirements

• High School Diploma, or equivalent, required.

Qualifications

• Paramedic Certification, preferred.
• Experience in an Emergency Department or other clinical setting, preferred.
• Emergency dispatch or EMS experience, preferred.

Skills

• Familiarity with mainframe systems.
• Database and spreadsheet software skills.
• Effective analytical and organizational skills.
• Excellent verbal and written communication, interpersonal, and problem-solving skills.
• Ability to multi-task effectively.
• Ability to function calmly and respond quickly in stressful or emergency situations.
• Knowledge of medical terminology, disease processes, and pre-hospital procedures.

Physical Requirements

• Occasionally: Color vision, flexing/extending of neck, lifting/carrying 0-10 lbs, walking.
• Frequently: Interpreting data, problem-solving.
• Continuously: Audible speech, computer skills, decision-making, hand use (grasping, gripping, turning), hearing acuity, peripheral vision, repetitive hand/arm use, seeing (far/near), sitting.