Emergency Communication Supervisor - Denver 9-1-1 Emergency Communications

About the role

The Operations Supervisor at Denver 9-1-1 is responsible for supervising an assigned shift of public safety professionals responsible for emergency and public safety communications for Police, Fire, and Emergency Medical Services (EMS). This position also serves as a liaison with internal and external partners, ensures quality assurance through performance monitoring and auditing, and leads teams and special initiatives.

Responsibilities

• Supervises Denver 9-1-1 personnel responsible for providing emergency and public safety communications for Police, Fire, and EMS.
• Plans, assigns, monitors, and evaluates staff work while providing technical guidance and establishing performance goals.
• Trains, coaches, and develops employees on policies, procedures, regulations, and operational standards.
• Develops work schedules, staffing plans, and operational procedures to ensure adequate coverage and efficient service delivery.
• Reviews work for quality, accuracy, and compliance, providing guidance on complex or unusual assignments.
• Affords assistance with recruitment and hiring, participates in interviews, and recommends candidates for employment.
• Solves operational issues and employee conflicts, promotes teamwork, and communicates organizational updates and expectations.
• Conducts performance evaluations, provides ongoing feedback and recognition, develops employee growth plans, and recommends or administers corrective and disciplinary actions when necessary.
• Ensures compliance with safety standards, prepares operational reports, and maintains the quality, effectiveness, and efficiency of daily operations.
• Performs minor troubleshooting of communications equipment, provides system status updates to technical staff, and completes other related duties as assigned.

Requirements

• Previous supervisory or leadership experience in public safety communications or 24/7 operations environment.
• Knowledge of Denver 9-1-1's current radio, CAD, and telephone systems.
• Experience training, coaching, and developing staff on applicable standards, policies, regulations, and operational procedures.
• Demonstrated ability to make sound decisions, prioritize competing demands, and remain calm during high-pressure or emergency situations.
• Strong interpersonal, communication, and conflict resolution skills, with the ability to build trust and foster a collaborative team environment.

Qualifications

• Education requirement: Associate's Degree in Management, Business Administration, Public Administration, Political Science, or a related field.
• Experience Requirement: Three (3) years of experience performing technical, professional supportive and/or administrative work (this does not include office support work) in a large high volume public safety communications center serving Police, Fire, and EMS and local government resources agencies.
• Education/Experience Equivalency: One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education.
• Additional appropriate education may be substituted for the minimum experience requirements.

Skills

• Knowledge of Denver 9-1-1's current radio, CAD, and telephone systems.
• Ability to train, coach, and develop staff on applicable standards, policies, regulations, and operational procedures.
• Ability to make sound decisions, prioritize competing demands, and remain calm during high-pressure or emergency situations.
• Strong interpersonal, communication, and conflict resolution skills.

Benefits

Employees may be redeployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.

Pay

$39.56 - $61.32 Target Pay Based on Experience and Education

Schedule

Unlimited Position

About Everything Else

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Job Profile CN3039 911 Emergency Communication Supervisor

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type: Unlimited Position

Salary Range: $39.56 - $61.32 Target Pay Based on Experience and Education

Agency: Emergency Communications

Redeployment during Citywide Emergencies: The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S. For information about right to work, click here for English or here for Spanish.