Emergency Communication Specialist-FT-Trinity Health Ann Arbor

Description

Operates a computer aided dispatch system (CAD) and monitors the progress of calls and dispatch units to SJMHS Hospital facilities; Chelsea, Livingston, Brighton, Canton, and Ann Arbor facilities.

• Logs the units arrival and completion of the call times and adds the appropriate notes and dispositions.
• Interviews callers to obtain preliminary report of incident, criminal activity, fire, medicalemergency, or other emergency, and gains sufficient information to properly respondand dispatch appropriate assistance.
• Provides assistance to Security units in the field by providing information via name checks, I-Track, Employee Identification, Parking Permits, Department Managers, and facilitates the inter-departmental communication between Officers and Hospital Departments.
• Responds to natural and other disaster alerts and determines and contacts appropriate personnel for response, including emergency incident command activation.
• Simultaneously perform various tasks while in reception of multiple audio and visual sources (channels, talk groups, monitors, etc.) and ensuring all tasks are completed at a proficient level of expertise.
• Maintain good rapport and cooperative relationships with internal/external Departments, partners, and community.
• Helps to identify problems, offer solutions, and participate in their resolution.
• Maintains the confidentiality of information acquired pertaining to patient, physicians, employees, and visitors to St. Joseph Mercy Health System.
• Conducts behavior in accordance with the Values, Mission, and Code of Conduct of St Joseph Mercy Health System and/or Trinity Health.

Responsibilities

• Monitor, Dispatch, Notify, and Document all alarms associated with Cardiac Arrest, Patient/Employee Injuries, Hugs, Temp Track, Passport, Fire, SJMHS Panic Alarms, Building Intrusion Alarms, and Emergency 911 Prep Radio Alarms within various locations of Ann Arbor, Chelsea, Livingston, Brighton, and Canton.
• Receives, evaluates, and ascertains information from Security Dispatch Calls in regards to conducts of persons/patients/colleagues to detect dangerous practices, violators of SJMHS policy and procedures, and violations of Michigan Law.
• Maintains good rapport and cooperative relationships with internal/external Departments, partners, and community.
• Helps to identify problems, offer solutions, and participate in their resolution.
• Maintains the confidentiality of information acquired pertaining to patient, physicians, employees, and visitors to St. Joseph Mercy Health System.
• Conducts behavior in accordance with the Values, Mission, and Code of Conduct of St Joseph Mercy Health System and/or Trinity Health.

Qualifications

• High school education or GED equivalent.
• Previous Call Center, Operator Console and/or Security Dispatch experience is preferred.
• Previous experience in a healthcare setting is preferred.
• 2-3 years of computer experience.
• Familiarity with Windows, Microsoft Office, Hugs, Temp Track would be a plus.

Skills

• Able to multi-task.
• Able to exercise judgment when responding to high-stress and emergency situations.
• Able to assess and respond appropriately to computer and system problems.
• Able to speak clearly, with a pleasant voice, using proper English grammar.
• Knowledge of health system locations, campuses, departments, and staff.
• Ability to read and write the English language.

Benefits

• Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings.
• We are an Equal Opportunity Employer.