Emergency Communication Specialist-FT-Trinity Health Ann Arbor

Description

Operates a computer aided dispatch system (CAD) and monitors the progress of calls and dispatch units to SJMHS Hospital facilities; Chelsea, Livingston, Brighton, Canton, and Ann Arbor facilities.

Interviews callers to obtain preliminary report of incident, criminal activity, fire, medicalemergency, or other emergency, and gains sufficient information to properly respondand dispatch appropriate assistance.

Provides assistance to Security units in the field by providing information via name checks, I-Track, Employee Identification, Parking Permits, Department Managers, and facilitates the inter-departmental communication between Officers and Hospital Departments.

Responds to natural and other disaster alerts and determines and contacts appropriate personnel for response, including emergency incident command activation. Simultaneously perform various tasks while in reception of multiple audio and visual sources (channels, talk groups, monitors, etc.) and ensuring all tasks are completed at a proficient level of expertise.

Monitor, Dispatch, Notify, and Document all alarms associated with Cardiac Arrest, Patient/Employee Injuries, Hugs, Temp Track, Passport, Fire, SJMHS Panic Alarms, Building Intrusion Alarms, and Emergency 911 Prep Radio Alarms within various locations of Ann Arbor, Chelsea, Livingston, Brighton, and Canton.

Receives, evaluates, and ascertains information from Security Dispatch Calls in regards to conducts of persons/patients/colleagues to detect dangerous practices, violators of SJMHS policy and procedures, and violations of Michigan Law.

Monitor Digital CCTV (24) Brighton,(32) Livingston, (4) Canton,(32) Chelsea, and (289) Ann Arbor throughout the internal/external portions of the Hospital looking for criminal activity, suspicious circumstances, suspicious persons, and unauthorized entry. When observed, Dispatching Security Police response to investigate the aforementioned activity.

Maintains good rapport and cooperative relationships with internal/external Departments, partners, and community. Helps to identify problems, offer solutions, and participate in their resolution.

Maintains the confidentiality of information acquired pertaining to patient, physicians, employees, and visitors to St. Joseph Mercy Health System. Discusses patient and hospital information only among appropriate personnel in appropriately private places.

Conducts behavior in accordance with the Values, Mission, and Code of Conduct of St Joseph Mercy Health System and/or Trinity Health.

Required Education, Experience And Licensure

• High school education or GED equivalent.
• Previous Call Center, Operator Console and/or Security Dispatch experience is preferred.
• Previous experience in a healthcare setting is preferred.
• 2-3 years of computer experience.
• Familiarity with Windows, Microsoft Office, Hugs, Temp Track would be a plus.

Knowledge, Skills And Abilities

• Able to multi-task.
• Able to exercise judgment when responding to high-stress and emergency situations.
• Able to assess and respond appropriately to computer and system problems.
• Able to speak clearly, with a pleasant voice, using proper English grammar.
• Knowledge of health system locations, campuses, departments, and staff.
• Ability to read and write the English language.