Emergency Beds & Transitional Housing Manager

Summary of Responsibilities

The Program Manager provides leadership, oversight, and strategic direction for Emergency Shelter, Transitional Housing, and/or Non-Congregate Shelter programs. This role ensures high-quality, compliant, and mission-aligned service delivery through effective staff supervision, operational management, and data integrity.

Key Responsibilities

• Supervise and support program staff to ensure effective, mission-aligned service delivery.
• Lead full-cycle hiring in collaboration with HR, including recruitment, interviewing, onboarding, and training.
• Oversee daily program operations, including staffing coverage, safety protocols, milieu management, and resource coordination.
• Ensure implementation of trauma-informed care, Positive Youth Development (PYD), and Housing First practices.
• Provide coaching and training on de-escalation and behavioral intervention strategies.
• Monitor and manage critical incidents, ensuring timely documentation, response, and follow-up.
• Participate in management meetings to align program operations with organizational priorities.

Data Integrity & Quality Assurance

• Maintain ownership of program data accuracy and compliance in HMIS and ClientTrack systems.
• Monitor documentation quality, including intakes, case notes, services, and participant records.
• Identify and resolve data discrepancies, ensuring audit readiness at all times.
• Collaborate regularly with the Quality & Program Performance Manager to strengthen data systems.
• Establish clear documentation standards and hold staff accountable for timely and accurate data entry.
• Promote a culture where data integrity is a core component of service delivery.

Strategic Leadership & Stakeholder Engagement

• Contribute to organizational strategy and cross-department collaboration as part of the management team.
• Ensure program alignment with agency goals, funding requirements, and community needs.
• Represent La Casa Norte in external meetings with funders, partners, and stakeholders.
• Foster a team culture grounded in accountability, equity, trauma responsiveness, and participant voice.
• Strengthen collaboration across departments to ensure effective program implementation.

Additional Responsibilities

• Attend staff meetings, case reviews, and trainings.
• Participate in outreach and fundraising events.
• Support program development and continuous improvement initiatives.
• Perform other duties as assigned.

Qualifications

• Minimum 5 years working with individuals experiencing homelessness or housing instability.
• At least 3 years of experience in housing-related services (e.g., placement, discrimination, or policy).
• Minimum 7 years of supervisory or management experience.
• Bachelor’s degree in Social Work or related field preferred.

Skills & Knowledge

• Strong understanding of HUD, IDHS, and Continuum of Care (CoC) regulations.
• Proficiency in HMIS, ClientTrack, and similar systems.
• Demonstrated leadership in team supervision, coaching, and performance management.
• Excellent communication and organizational skills.
• Cultural competence, particularly working with Latino and African American communities.
• Ability to manage multiple priorities in a fast-paced environment.
• Bilingual Spanish/English preferred.

Work Environment & Requirements

• Flexible schedule, including evenings and weekends.
• Local travel required.
• Participation in on-call rotation for 24/7 program support.
• Must have Vehicle, Insurance and active Drivers License.

Compensation and Benefits Package

• Paid Time Off: 14 vacation days per year.
• Personal Days: 7 personal days per year (may be carried over into the following year but must be used by December 31 of that year).
• Holidays: 10 paid holidays annually.
• Sick Leave: 6 sick days per year (up to 20 hours of unused sick time may be carried over year to year).
• Health Insurance: Medical coverage through Blue Cross and Blue Shield of Illinois (HMO or PPO options available).
• Dental and Vision Insurance: Comprehensive coverage options available.
• Retail Savings: 403(b) retirement savings plan.
• Life Insurance: $25,000 in basic term life insurance (provided at no cost to the employee).
• Disability Insurance: Long-term disability insurance (provided at no cost to the employee).
• Flexible Spending Accounts (FSA): Options for pre-tax savings on eligible healthcare, transit, and dependent care expenses.
• Employee Assistance Program (EAP): Confidential support and resources for employees.

Supervisory and Non-Union Classification Justification

This position is classified as Non-Union based on the following exemptions under applicable labor law: Managerial Exclusion: The Associate Director has hiring, supervision, evaluation, and discipline authority over multiple staff roles and provides strategic direction in operational planning. Supervisory Exclusion: The position includes direct supervision of staff and vendors, assignment of work, and oversight of work quality and performance. Confidentiality Exclusion: The Associate Director has access to sensitive personnel, financial, and vendor information, including emergency preparedness plans and contract negotiations, which require discretion and confidentiality in decision-making.