Embroidery Team Lead - Second Shift

About the company

AO Swag specializes in online store solutions and branded merchandise for corporations, colleges, Greek organizations and K-12 schools. We offer incredible customization and decoration on-demand with no inventory requirements and industry-best lead times.

About the Role

The Embroidery Team Lead is responsible for overseeing daily embroidery operations, ensuring production goals are met while maintaining high-quality standards. This role supports, trains, and guides team members, while also collaborating with management to improve efficiency and workflow.

Key Responsibilities

• Lead and support the embroidery team to meet daily production targets and deadlines
• Operate embroidery machines and assist with complex or high-priority orders as needed
• Monitor quality control to ensure all products meet company standards
• Train, coach, and mentor team members on processes, equipment, and best practices
• Cookordinate job assignments and workflow to maximize efficiency
• Troubleshoot machine issues and escalate maintenance needs when necessary
• Maintain a clean, organized, and safe work environment
• Track production progress and report on performance metrics to management
• Other duties as assigned

What We’re Looking For

• Previous experience in embroidery production required
• Experience with multi-head machines, preferably ZSK
• Strong knowledge of embroidery machines and production processes
• Prior leadership or supervisory experience preferred
• Effective communication and team leadership skills
• Bilingual in English and Spanish (Preferred)
• Strong attention to detail and commitment to quality
• Ability to work in a fast-paced, deadline-driven environment
• Strong time management and organizational skills
• Ability to successfully pass a background check

Schedule & Physical Requirements

• Schedule: Sunday – Thursday, 2:30 PM - 11:00PM
• Overtime may be required during peak production periods in accordance with business needs

Physical Requirements

• Ability to stand for extended periods
• Ability to lift up to 25–50 lbs
• Manual dexterity and hand-eye coordination

Safety & Compliance Expectations

• Adhere to all company safety policies, OSHA regulations, and workplace standards
• Participate in required safety training and compliance programs
• Report unsafe conditions, incidents, or near misses immediately
• Maintain compliance with attendance, timekeeping, and workplace conduct policies